L’Indice di Fiducia nei Viaggi di Booking.com rivela che, sebbene...
Grazie per aver aiutato i viaggiatori a vivere un'estate...
Hi Deowan - each country has a different contact number. This is a link to another property owner showing how they get in touch with Partner Services which might help you: Link to Brooks Ave Screenshots on how to get in touch with PS
Or you can try to find your local office's number on this list: https://partner.booking.com/en-gb/help/support-contact/contact/where-you-can-reach-us
Thank you for your message. We want to make sure we give you the right support for your situation. Please contact our support teams directly by sending us a message via your Inbox tab of the extranet or tap More on the Pulse app. We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message. You can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.
Hi Sara, you will need to call Customer Service in order to make such a change to a reservation. You can find the right contact number on this link: https://partner.booking.com/en-gb/help/support-contact/contact/how-do-i-contact-bookingcom
There are many reasons why your property might be closed, to find out the real reason it would be best to contact your local partner services team through the extranet. Go to Inbox > Booking.com Messages > Contact Us on the right hand side of the page.
With your minimum length of stay restriction applied your property will not appear for searches for any less than 5 days. Essentially the restriction does not make your property visible for shorter stays.
Hello - you are doing the right thing asking the guest to cancel their reservation through Booking.com, they can do this in a number of different ways; through the app, online, by email or by calling Customer Service.
In order to get the commission waived you need to contact the Invoices and Commission team through the Extranet Inbox. Select Inbox tab > Booking.com messages > Contact Us > Compose a new message > Select Topic: Invoices & Commissions > Send a message
This forum is for general questions regarding Booking.com, unfortunately we are not able to help with specific property requests due to security. However, whenever you need help with a reservation you can email our Customer Service team about that specific reservation by using the following email address * insert booking reference firstname.lastname@example.org. Alternatively you will also be able to call them using the appropriate number from this list: https://partner.booking.com/en-gb/help/support-contact/contact/where-you-can-reach-us
You can double check the set up of your apartment in the extranet by going to the property tab > Property Layout. There you will be able to see the room configuration, maximum occupancy and bedding types. In the Calendar it will always show as just one 'room' as you rent it out as a whole apartment.
As this is just a general forum I cannot comment on the double booking, it would be worth reaching out to your local Partner Services team to help you get to the bottom of the issue.
Here is a link regarding syncing the calendar with Airbnb - it could be worth double checking that it has been set up correctly: https://partner.booking.com/en-gb/help/rates-availability/extranet-calendar/syncing-your-bookingcom-calendar-third-party-calendars