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Julia at Forty trees
Hello My name is Julia Baillie - I love art and food and dogs. I have had a few different careers over the years but my food path has led me to owning a guesthouse in Hermanus where I hope to offer guests a place to relax and share in my love of cooking. I also love to travel so I want to offer what it is that I love to experience when I travel : attention to detail, little treats, comfort and inspiration. I hope we can send you off a Happy Traveler.
hi - I too am new in the Guest House business. It is true - it is our property after all- that we invest a lot of money into and are committed to having a successful business with great service. I have been disappointed twice in one week with the system making it easy for no shows. My only contact with the guest was via email which I used to welcome them and acknowledge their reservation but I never received any reply. No deposit, no card details, no contact number. The 2nd guest cancelled because a credit card test took the full payment for a stay although the listing offered no prepayment. I refunded him and he pointed out he was taking advantage of the no pre payment because he was strapped for cash and would have preferred to pay at the propery. i did say that would be fine , the card was tested and we were in contact but I think it chased him away. So unless I am missing something, I was very disappointed. I did chat with someone at Booking.com and they are always very polite and useful but it seems we have to sit it out while we are new in the first few months. The variables are amazing. I learn something new every day. Thanks Julia