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maybe it would be also good to share the fact that reviews from guests who write that they come back next year and that all was perfect sometimes score an 8. And when this happens you still put dowm the score of the property. So I think that there is something terribly wrong with the calculation. If someone for ex. has only 8,9 and 10 and one 5... it is not fair to put down the score from 9,5 to 8,8.
Also if you could tell us if and how it is possible to remove the review badge, so that nobody can leave a review on booking.com that would be very helpful.
I am starting to believe that booking does not present propertys like mine well, which are in nature and on the mountain, with a steep mountain street to reach it and of course with insects in the forest around. And maybe that is why the only difficult guests we have are all from booking.
I would love to remove the whole review badge. Is that possible?
I would love to do that but I can't find out how. Can you maybe explain us?
It looks like its not possible
Thank you for this information.
Maybe I have to find another fair platform or noone at all. We got most guests from our webpage this year.
Maybe there is a way to sponsor it on google more than paying commission to booking for not helping us at all with those reviews and with presenting the place properly so that people actually understand what they are booking.
Lets see... I need to decide still :D
Thanks for your reply.
Do you know if the reviews will be deleted once you delete your account?
I am actually thinking to leave booking because the only bad reviews I got are actually from booking guests, on both reviews you can read exactly that it was the guest who wanted to do us a damage and not a authentic review. The other thing is that guests who book on my page, always know exactly what they booked while on booking my proprety is not presented well. Maybe that is also a reason for getting clients from the city complaining about insects in the forest. They should write clearly that my place is in a natural reserve, with mountain street and not made for city people afraid of nature, needing a supermarket open 24 hours next door and afraid of driving their 4x4 car up a mountain street. 🙈🤣
Im tired of being anxious everytime I get a booking guest. So I am thinking of moving to airbnb for next year.
So does anyone know if when you delete your booking account, the reviews will be delted as well? So I can take my decision :)
Would be very helpful to know
Thank you all
I don't know. Someone wrote here that you can block it. So I'm wondering how this works and if someone has a link were all this is written?
It would be such a relief
I had a score of 9.5 and booking allowed a 6 review in which the person clearly writes that she gave it to us because there were too many insects in the garden (not in the apartment). So we got a bad review because of the forest around us. Should we cut it down or what does booking think we should improve? Better to lough about this nonsense.
Last year a woman gave us a 5 because she was angry that she had to pay for her dog (booking didnt inform her properly).
Now Im at 8.8. Very unfair.
Booking refuses also to present your property well by for example writing that we are in a natural reserve and not in a city.
And then they just put your score down and dont care at all and even get your commission. They stressed us out also by removing the 30% deposit.
Im thinking of leaving booking and going to airbnb.
Also I have a question: if I block the review system, will all the revies be removed? or can you still see them? I really want to block it. Its too stressful. Booking guest use it to get discounts and harm you because they know booking doesnt care.
I prefer reviews on google. Google is much more helpful and removed a review from a person who wrote:,, i didnt stay there, it was closed but view was nice''. 3 points out of 5. But it got removed easily. I dont know why booking cant be fair on this.
Also Im a traveller myself and when I book a hotel I rarely read booking reviews because you can see that there are tons of reviews that are simply irrelevant like the 6 for too many insects in the garden. Just takes my time and energy reading tons of reviews until you really find a autentic one. Differently on google. I always check there. Much easier and truthful usually.
Io ho addirittura due recensioni che non sono vere. Una di una signora che era arrabbiata perche booking non le ha comunicato che per il cane deve pagare. Noi oltre a farle lo sconto per un errore di booking abbiamo pure preso una brutta recensione.
Booking non fa nient per aiutare. Zero.