Manage your communication with guests with ease

Whether your guests need to know about parking, driving directions or check-in times, it’s important that they don’t spend time waiting around for an answer. How quickly you respond sets the tone for their stay, and can end up having a significant effect on your review score – and even on your cancellations.

To ensure your guests get timely replies – and to help you save time on your operational tasks – we’ve developed several messaging tools. You can create automatic replies to your guests’ most common questions, with customised templates to add your own personal touch. With scheduled templates, you can save yourself time by automatically sending certain information at specific times, such as a welcome message when they book. What’s more, you can manage your guest communications from wherever you are, via our Pulse mobile app. We’ve also created a reply score to help you check how often you’re replying to your guests within 24 hours.

 A lot of partners are already benefiting from messaging tools:

• Over 30% of all responses from Booking.com partners are automatic replies
• Around half of all manual responses from Booking.com partners are sent using personalised templates
• Over 25% of messages initiated by Booking.com partners are sent using scheduled templates

Set up messaging tools   Check messaging tips

If you manage multiple properties, click ‘Set up messaging tools’ above to go to your Group Connect Page, where you can use the ‘Bulk editing’ option.