Hello Naoto! Thank you for posting in the Community! In the links below you will find the answers you need with regards to the Payments by Booking model:
There are few ways the guest/partner can change reservation dates:
- from the confirmation email, in case of flexible policy guests are able to change dates by themselves;
- you are able to change reservation dates right in the Extranet starting from the check in date and until 48 hours after check out (in case of flexible policy);
- in case of non-refundable policy, the guest or you can contact our Customer support team by email or phone and request assistance with modification.
There are few ways the guest can change reservation dates:
- from the confirmation email, in case of flexible policy guests are able to change dates by themselves;
- in case of non-refundable policy, the guest or you can contact our Customer support team by email or phone and request assistance with modification;
- you are able to change reservation dates right in the Extranet starting from check in date and 48 hours after check out (in case of flexible policy).
Hi Phil Higley! Unfortunately, it is not possible to skip the property address verification process. Please consider solutions posted above by other partners:
- is it possible to redirect all mails to your current address? (you can contact your local postal services for more information);
- can someone else pick up the letter and then pass it to you? (neighbors, relatives);
- the letter will be delivered in approximately 15 days (if the address is registered correctly), is it possible for you to visit the property and pick up the letter?
In the situations where our partners are not able to receive a physical letter, we might exceptionally offer a verification by a video call. But I am understanding from your messages, that this is also not an option (as you have to be at the property). In this case, options mentioned above could be a great solution.
Hello Appart-Hôtel Mer & Golf City Bordeaux! Thank you for posting in the Community! Based on the urgency of your request, since the arrival of the guests is for tomorrow, we would advise you to contact us via phone directly in order to assist you better:
Hello FLORENT BOURDON! Thank you for posting in the Community!
Every calendar you import will have the ‘Sync now’ and ‘Remove’ options. Clicking ‘Sync now’ will automatically sync the imported calendar. Clicking ‘Remove’ deletes the imported calendar and stops any syncing.
To deactivate your export from Booking.com to a third-party calendar website, remove the connection on the other platform.
Hello Phil Higley! Thank you for your post! Location verification is an essential procedure that all properties have to follow. Below you will find more explanation on the reasons why:
With regards to registering your bank details, as there is no general technical issue affecting this section of Extranet at the moment, we would advise you to share a screenshot with us via the tab "Inbox" and then "Booking.com messages".
Hello Naoto! Thank you for posting in the Community! In the links below you will find the answers you need with regards to the Payments by Booking model:
https://partner.booking.com/en-gb/help/policies-payments/how-can-i-join-payments-bookingcom
https://partner.booking.com/en-gb/help/policies-payments/payments-faqs-and-all-you-need-know
https://partner.booking.com/en-gb/help/policies-payments/how-much-does-it-cost-use-payments-bookingcom
In case you are not eligible at the moment or you do not wish to join PbB model you need to specify the payment methods you accept:
https://partner.booking.com/en-gb/help/first-steps/how-do-i-set-policies-and-payment-methods-accepting-reservations
In this link below you will find the information you need with regards to Prepayment restrictions:
https://partner.booking.com/en-gb/help/first-steps/new-partner-restrictions-credit-cards-and-prepayments
We hope this information is helpful for you!
Hi Nande! Thanks for posting in the Community!
There are few ways the guest/partner can change reservation dates:
- from the confirmation email, in case of flexible policy guests are able to change dates by themselves;
- you are able to change reservation dates right in the Extranet starting from the check in date and until 48 hours after check out (in case of flexible policy);
- in case of non-refundable policy, the guest or you can contact our Customer support team by email or phone and request assistance with modification.
Best regards!
Hi Patrícia Godori Rius! Thanks for posting in the Community!
There are few ways the guest can change reservation dates:
- from the confirmation email, in case of flexible policy guests are able to change dates by themselves;
- in case of non-refundable policy, the guest or you can contact our Customer support team by email or phone and request assistance with modification;
- you are able to change reservation dates right in the Extranet starting from check in date and 48 hours after check out (in case of flexible policy).
Best regards!
Hi Phil Higley! Unfortunately, it is not possible to skip the property address verification process. Please consider solutions posted above by other partners:
- is it possible to redirect all mails to your current address? (you can contact your local postal services for more information);
- can someone else pick up the letter and then pass it to you? (neighbors, relatives);
- the letter will be delivered in approximately 15 days (if the address is registered correctly), is it possible for you to visit the property and pick up the letter?
In the situations where our partners are not able to receive a physical letter, we might exceptionally offer a verification by a video call. But I am understanding from your messages, that this is also not an option (as you have to be at the property). In this case, options mentioned above could be a great solution.
Best regards!
Hi RNLI College reception! Thanks for posting in the Community!
Please contact our Customer support team to the numbers below, they will help you with the reservations:
https://partner.booking.com/en-us/help/where-you-can-reach-us
Best regards!
Hello Appart-Hôtel Mer & Golf City Bordeaux! Thank you for posting in the Community! Based on the urgency of your request, since the arrival of the guests is for tomorrow, we would advise you to contact us via phone directly in order to assist you better:
https://partner.booking.com/en-gb/help/support-contact/how-do-i-contact-bookingcom
Best of luck!
Hello FLORENT BOURDON! Thank you for posting in the Community!
Every calendar you import will have the ‘Sync now’ and ‘Remove’ options. Clicking ‘Sync now’ will automatically sync the imported calendar. Clicking ‘Remove’ deletes the imported calendar and stops any syncing.
To deactivate your export from Booking.com to a third-party calendar website, remove the connection on the other platform.
Best of luck!
Hello Phil Higley! Thank you for your post! Location verification is an essential procedure that all properties have to follow. Below you will find more explanation on the reasons why:
https://partner.booking.com/en-gb/help/working-booking/why-does-bookingcom-verify-property-locations
With regards to registering your bank details, as there is no general technical issue affecting this section of Extranet at the moment, we would advise you to share a screenshot with us via the tab "Inbox" and then "Booking.com messages".
Best of luck!