I usually do not give villa access information until the deposit has been received but this was a late booking and the transfer may not have cleared before they arrived. I guess in hindsight I could have asked for evidence of a transfer but this can be fabricated. In future for a late booking if they can't sort an instant transfer I will get the housekeeper to meet them and take cash.
However, they are now in and I am 1000 miles away. The housekeeper is going round later today to see what is happening. Like fluff I fear the worst but I am not sure how easy it will be to kick them out immediately and obviously any notice risks them trashing the place.
They have paid by CC for their stay but their avoidance of paying a damage deposit suggests to me I may be facing a chargeback!
Thanks, but the UK office can't see anything. That's my problem. I was hoping they would just see that I had been contacted about the matter but they have no record.
Same here. No cancel button. didn't ask for it. Don't want it. No cancel button!
Not happy.
Thanks Both,
I usually do not give villa access information until the deposit has been received but this was a late booking and the transfer may not have cleared before they arrived. I guess in hindsight I could have asked for evidence of a transfer but this can be fabricated. In future for a late booking if they can't sort an instant transfer I will get the housekeeper to meet them and take cash.
However, they are now in and I am 1000 miles away. The housekeeper is going round later today to see what is happening. Like fluff I fear the worst but I am not sure how easy it will be to kick them out immediately and obviously any notice risks them trashing the place.
They have paid by CC for their stay but their avoidance of paying a damage deposit suggests to me I may be facing a chargeback!
It would be simple if they weren't already in there
Thanks, but the UK office can't see anything. That's my problem. I was hoping they would just see that I had been contacted about the matter but they have no record.
Thanks. I have emailed via extranet indicating which number I was contacted from.
I have called the Netherlands office but they seem very busy and are not answering.
Maybe I've learnt a lesson and should have taken details or asked them to contact me later.
Jon