Jeannie Peachey

1) don't ask for breakfast orders the night before, it's completely pointless-- what would you do differently at breakfast time if you had known what the guest wanted for 8 hours instead of 8 minutes! It annoys guests ,even if they say it doesn't , and it places one more layer of pressure on them.

2) remove any signs or advice starting with the words "please don't". In fact remove all advice signs and instructions (except statutory ones) People know how to behave. Never ask guests to remove footwear

3) Provide double sockets next to beds.

4) under-promise and over-deliver

You must check on a very regular basis if you don't want to get wound up with all these other things. You just have to check because if you don't then you are stuck with booking them somewhere else.

You will get there

Jeannie Peachey Owner

Hillhouse B&B Norwich