In another thread a host @Miranda Sea View Apartment suggested:
"Some thoughts: First you should put "Overall score of the accommodation" above the lever. Then you should move the Overall score lever each time they click on Location, Cleanliness, Comfort, Value, Facilities, and Staff to the average score they clicked on. e.g. if they click on 2x7.5 and 4x10 the lever would sit on 9. If they click on 10 for everything the lever sits on 10. If they decide to move the lever to a lower or higher score they can. This way the overall is more about the accommodation itself."
The only good suggestion of improvement that I've heard so far.
Are you sure that you need to pay in kunas since you received an invoice in euros? Probably it would be everything OK if you paid the invoice in euros.
It sure is an annoying issue. Try to get in touch with your account manager. Hope you resolve it.
Can you share with us your issue / question regarding the finance department?
I had this "problem" with Expedia, since our country (Slovenia) was under their "Balkan assitance team", and I received replies in croatian although I sent questions in english and it was very annoying for me. So I can relate.
Booking.com is "promising" replies in aprox 1 day. I do imagine that they receive tons of messages.. every kind of messages.. It's a big company with a lot of "angry" hosts with lots of important and less important questions. :)
Is it right I am not saying that.. but I guess I do understand the perspective why they disabled the replies in some categories such as finance.
I think that's just how it is. On some threads you can reply, some you can not.
I guess this helps them to reduce the high amount of unnecessary messages that saves them time and to be more focused on threads that need their attention.
You can still copy/paste their reply in a new message and continue from there.
When guest scored with emoji ":D" You received a score 10 (this is a range between 8 and 10 with the new system).
With other words if overall score would be rated with emoji, the score would be 10 and not a 8 in this particular case.
If categories would be also scored as 1-10 (replacing the emojis), I am pretty sure we wouldn't see that many 10s as we do now.
Your suggestion about the moving lever makes sense and it's a good suggestion.
Nice, that must be a new feature then? Before I was using Payments by Booking.com the commission could be paid only by bank transfer.