Yes, another few crates of beer and see what other pointless nonsense you can dream up between you instead of fixing the many bugs and problems with the Booking.com systems
The easiest way for us to "streamline our workload" would be for Booking.com to add "Please check your Booking.com inbox for directions and check-in details" to "The Fine Print", which is then shown on the booking confirmation that guests receive and print.
Booking.com used to amend "The Fine Print" to show this, but stopped doing it. It's very inconvenient for both us and guests.
At the moment, we use the automated messages to send directions and check-in details to guests. It has all the information they need. The majority of guests phone us up because they haven't seen this information, can't find the property, want to know what time check-in is and so on.
The only information they have is the booking confirmation from Booking.com, with a PIN code (which is irrelevant).
If guests cannot see the automated messages that are sent, do not know how to get to a property, do not know what time check-in is, then how do we know this new "online check-in" will be any better? What has Booking.com done to fix the problems?
It's not even about damage .... it's that taking damage deposits by bank transfer is time consuming, refunding them is even more time consuming, guests don't like it, we don't like it, and a lot of guests are impatient ....
Sure. You could (and probably should) have called the police so that there was an official report to use as evidence when you report them for guest misconduct, otherwise it's generally your word against theirs.
Yes, another few crates of beer and see what other pointless nonsense you can dream up between you instead of fixing the many bugs and problems with the Booking.com systems
The easiest way for us to "streamline our workload" would be for Booking.com to add "Please check your Booking.com inbox for directions and check-in details" to "The Fine Print", which is then shown on the booking confirmation that guests receive and print.
Booking.com used to amend "The Fine Print" to show this, but stopped doing it. It's very inconvenient for both us and guests.
At the moment, we use the automated messages to send directions and check-in details to guests. It has all the information they need. The majority of guests phone us up because they haven't seen this information, can't find the property, want to know what time check-in is and so on.
The only information they have is the booking confirmation from Booking.com, with a PIN code (which is irrelevant).
If guests cannot see the automated messages that are sent, do not know how to get to a property, do not know what time check-in is, then how do we know this new "online check-in" will be any better? What has Booking.com done to fix the problems?
It's not even about damage .... it's that taking damage deposits by bank transfer is time consuming, refunding them is even more time consuming, guests don't like it, we don't like it, and a lot of guests are impatient ....
Booking.com won't do anything to help you. If you go to church every Sunday and pray every night, then you might get *some* help .....
See what I said above. Don't try and do something you can't do.
If you can't take payments via Payments by Booking.com, you need to switch to AirBnB or similar.
Sure. You could (and probably should) have called the police so that there was an official report to use as evidence when you report them for guest misconduct, otherwise it's generally your word against theirs.