That is so helpful to guests, having someone who can orient them and show them around! I have purchased a business membership in our local Campbell River Museum (only about $40.00 for one year membership) and you get free passes with the membership. People are appreciative of receiving these free (to them) passes and enjoy seeing our Museum during their holiday in Campbell River. These passes are especially welcome during rainy days when people still want to see the sights, but don't necessarily want to get wet walking outside. So that's another way to impress your guests!
I guess just charge them in full - no refunds..... If the credit card is invalid, at least you don't hold the room for them..... Some hotels here in Canada are doing that now, so I guess B and B's have to follow suit or be out-of-pocket!
I had guests this summer from France - quite limited English. They had left their bedroom window open and I needed to close it while they were gone (rain coming in). I did the Google translate message to explain what I had done - so they didn't think I was snooping in their room. The gentleman had left a pair of shoes on the windowsill which I had to move in order to close the window. So I typed out the message and left it attached to their bedroom door :) This worked well!
Fireflies Bed & Breakfast
Yes, we try our best, try to go above and beyond. Some guests want 8 slices of toast, on top of a hot breakfast! We serve it up. Then they leave 2 slices......
It says in our website we are pet friendly and we do have 2 dogs and 1 cat. Then the guest complains because he thinks it smells like dogs..... But this one guest is the only one to say that, out of the hundreds of guests we have hosted - so I think this is another example of a guest that "just is never happy". Smile and nod, that's all you can do with this type of unhappy person.......
And hope they never come back!
I sent an email to booking.com the other day - they tried to explain it to me..... But I guess I am not "techie" enough - I couldn't figure out how to do it, even with the "instructions"..... Maybe booking.com will get one of their "tech" geniuses to work on this problem, as it seems that many hosts are having the same problem
I have been asked to put driving directions in by a guest about one week ago..... Same problem, only access to directions from airport. Most guests drive to our bed and breakfast -would like to see an easy way to add this information to my property website.
I had to change the Booking.com information on the website too - we would have 3 people instead of 2 in the room (there is a futon mostly used for sitting and watching TV). But then we would have to provide 3 breakfasts instead of 2 - adds up if it happens often......
So do you still get lots of bookings? I guess I've been a little afraid that a cancellation policy might discourage clients..... So that is part of the reason I have it set as 24 hours notice before a stay and no cancellation policy...