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Thank you all.
BDC most definitely still do video conferences to verify properties, the problem is that there is no set procedure as to how to go about getting a video conference done.
What eventually got the attention of the right people was to write to them via the Inbox explaining that we do not have postal deliveries and that I do not live at the property.
They then replied and wanted to know whether I had at least 5 Airbnb reviews.
So a quicker way might just be to write and explain that you do not live at the property, might not have postal deliveries, AND provide a link to your Airbnb reviews.
I have now been promised a video call during the week. I trust that someone at BDC will take notice and update the procedure to get your property verified.
Thank you Leandri, much appreciated. Yes, I do not have the home page with the block you where I can tell them that I am not at the property, so I have written to them again. Now, for my next question: how do I go about getting the updated home page?
Have just received another message from BDC support, all I had to do was go to nightsbridge and check and publish the STO rates. Success at last.
Thanks Jay, I did contact BDC support via inbox and received a screenshot of the calendar with 5,6,7 October showing as sold out and told to reset it but with no further instructions. Next to the settings button it says HTLM not editable.
I understand all the reasons why new partners are not allowed to see the credit details of a guest, but why are quests not informed during the booking process that if they want to pay via credit card it will not be possible. I have just received my first request from a guest to charge her master card on her booking.com account and was so embarrassed that I was not able to do so. I inboxed BDC asking for help and was told my message will be answered in 3 days time! The guest has subsequently cancelled and I do not blame her at all.
I appreciate the lengths that you go to to ensure that our properties are up to speed when we are first verified. Assistance for us as newbies to ensure that we understand the systems etc etc and have ticked all the boxes will be greatly experienced.
A stupid question please. I have registered on Paybridge. How do I now let my customers know that I have this facility and how do I encourage them to use it?
I am astounded, disgusted and very disillusioned at how little respect some guests have for the property they rent.
If a cleaning fee is charged some guests believe they have to make it worth their while and leave the property as dirty as they possible can.
Luckily these cases are the minority, but it would be very help if Booking.com could add a sentence or two regarding the basic respect the property of others are due and how guests can ensure that owners will be willing to have them a guests again. A blacklist facility so that the same people do not go on and on misbehaving without any consequences will be helpful too.