I (Motel) have free WiFi for the guests entire length of stay. We just pay for the WiFi on a general basis and do charge the guests at all. It is only available through out the property and ends at the end of the property.
I am the General Manager at a Motel. Now I am not sure how it works with ABB's or BB's as far as rules for payment, ect. with BDC. However, I do everything here, all policies, all payments from guests, availability, photos, ect. We set up with BDC that we collect payment, for these reasons we have access to all credit card info. We are able to decide if we will waive a cancellation or not, then charge accordingly. We also have access then to the credit card information if a guest does damage to the room or property. We only keep this information until the guest checks out and the room is then checked for any damages as the housekeeper cleans it and I inspect after she is done as well.
On our registration sheet, it specifically states, if damages occur from the guest or guest of registrant, the card reserved with will be charged accordingly. We also do not allow smoking in the rooms, if guests smoke, they will be charged a $50.00 fee. The guest must fill out their basic information as everyone has to (ie, name, address, phone, make of vehicle & license plate #) and then a signature is required. If a guest refuses to do so, which I have never had a guest refuse... just in case then we cannot let them stay.
You may have to speak with your Market Manager @ BDC regarding the above. See if you are able to collect, this way you will have access
I hope I was able to help out. Good luck with your new business adventure. Hope you meet a lot of wonderful guests that will give you great memories
Our guests here (mind you this is a Motel) are of all different nationalities. We are in America, it seems not to matter what nationality they are. No one reads House rules, check in and check out times, although posted on BDC, here in the office and in each room.
We have a guest today that needed to check out late (because we do availability which is not often at all), Her flight is leaving 5pm so checking out at 2:30 which is 31/2 late. In this case, again because of the availability, I did not charge her the late check out fee. However, the housekeeper will be gone for the day. So now it may be a loss of money. If I did not have availability, she would not be able to check out late. I could hold her luggage here in our office, and she could go somewhere while waiting to leave.
It is very cold here now. Otherwise, she could enjoy the property where the sitting areas are.
Go to your rates & availability page as you would to adjust your inventory. Click on "standard" (that's on mine, we are a Motel), there you can edit a restriction of how many nights you require on a specific date. Hope this helps you.
Well that's not your fault then if the guest failed to let you know about his/her medical needs. I am sure you have it posted somewhere to let you know that they must let you know of food allergies, ect.
Do you have somewhere else for a guest to stay around your property ? We do not, otherwise we would be able have a guest wants to stay a bit longer but not in the room.
You are correct, we (Motel/Hotel) generally cannot allow a guest to do what your guest did.
Unfortunately, although we can do our most very best to make a guest very happy, it just does not work out that way sometimes. There are guests out there that no matter what you do its not good enough for them.
I completely understand, we all want to make ours guests happy. We thrive on making our guests comfortable and feeling like family. With that being said, we here have such a huge turn a round. That is why we had to put a policy in place that if availability allows we can accommodate them for a late check out. Most guests understand this. We would love to be able to let our guests check in early and check out late, again we are majority of the time completely full. And because we are a small country Motel we have to take the time to clean (I mean spotless clean) we have very high standards here. After the housekeeper is finished in the rooms, I check each room to be 100 % sure the rooms are clean. As we all know how long it takes to clean a room, so if the guest does not check out on time and we have another guest coming into the room, we need to have the time to clean it.
I have done the same thing recently. I have put all of our policies in a place that the guest definitely will see while checking in.
I believe that BDC does have somewhere they place all of your policies. I have a Motel, our policies are placed on the booking portion of our page. However, I find majority of guests do not ready anything on there. This becomes very frustrating. It would be nice if all the booking sites would make it so each guest must read and agree to the policies we all have put in place.
I completely understand this issue you are having. Can I make a suggestion ? You say you need the hours 10am - 2pm to the get the cleaning done. And a guest wants to stay past your check out times. However, like me, I may not have another room to offer the guest that would be assigned to that room type. Then why not change your check in times ? Why not let your guests know in advance if they plan on a Late Check Out it is only if availability allows & same as Early Check In. Or putting in place a Early Check in/Late check out fee (I am presently putting this in place). I have seen this in many Hotels/Motels and B & B's. I understand that not all guests read everything.
I also understand, None of us want to loose a booking. But, If we do not have the rooms available then we are unable to allow the guests to check in early or check out late.
Now I also see that you saying guests check out and then come back to use the room ? If the guest has checked out, then why allow them to come back after they have gone out for the day ? I am sure you are just trying to be accommodating to all of your guests, but once they check out and want to reuse the room then charge them for another day (if availability allows) Or unfortunately say you are sorry but they have checked out and you have another guest coming in the room.
We here have only 16 rooms &1 housekeeper (I help out with cleaning of the rooms when necessary if I am able too.) I cannot allow a early check in late check out if we do not the availability.
Sara Jarvis,
I (Motel) have free WiFi for the guests entire length of stay. We just pay for the WiFi on a general basis and do charge the guests at all. It is only available through out the property and ends at the end of the property.
Ganesh Shastri,
I am the General Manager at a Motel. Now I am not sure how it works with ABB's or BB's as far as rules for payment, ect. with BDC. However, I do everything here, all policies, all payments from guests, availability, photos, ect. We set up with BDC that we collect payment, for these reasons we have access to all credit card info. We are able to decide if we will waive a cancellation or not, then charge accordingly. We also have access then to the credit card information if a guest does damage to the room or property. We only keep this information until the guest checks out and the room is then checked for any damages as the housekeeper cleans it and I inspect after she is done as well.
On our registration sheet, it specifically states, if damages occur from the guest or guest of registrant, the card reserved with will be charged accordingly. We also do not allow smoking in the rooms, if guests smoke, they will be charged a $50.00 fee. The guest must fill out their basic information as everyone has to (ie, name, address, phone, make of vehicle & license plate #) and then a signature is required. If a guest refuses to do so, which I have never had a guest refuse... just in case then we cannot let them stay.
You may have to speak with your Market Manager @ BDC regarding the above. See if you are able to collect, this way you will have access
I hope I was able to help out. Good luck with your new business adventure. Hope you meet a lot of wonderful guests that will give you great memories
Post,
Our guests here (mind you this is a Motel) are of all different nationalities. We are in America, it seems not to matter what nationality they are. No one reads House rules, check in and check out times, although posted on BDC, here in the office and in each room.
We have a guest today that needed to check out late (because we do availability which is not often at all), Her flight is leaving 5pm so checking out at 2:30 which is 31/2 late. In this case, again because of the availability, I did not charge her the late check out fee. However, the housekeeper will be gone for the day. So now it may be a loss of money. If I did not have availability, she would not be able to check out late. I could hold her luggage here in our office, and she could go somewhere while waiting to leave.
It is very cold here now. Otherwise, she could enjoy the property where the sitting areas are.
Hello Antoniodipino,
That's sounds like a beautiful place.
Go to your rates & availability page as you would to adjust your inventory. Click on "standard" (that's on mine, we are a Motel), there you can edit a restriction of how many nights you require on a specific date. Hope this helps you.
Hi Sara,
Well that's not your fault then if the guest failed to let you know about his/her medical needs. I am sure you have it posted somewhere to let you know that they must let you know of food allergies, ect.
Do you have somewhere else for a guest to stay around your property ? We do not, otherwise we would be able have a guest wants to stay a bit longer but not in the room.
You are correct, we (Motel/Hotel) generally cannot allow a guest to do what your guest did.
Unfortunately, although we can do our most very best to make a guest very happy, it just does not work out that way sometimes. There are guests out there that no matter what you do its not good enough for them.
Wendy,
I completely understand, we all want to make ours guests happy. We thrive on making our guests comfortable and feeling like family. With that being said, we here have such a huge turn a round. That is why we had to put a policy in place that if availability allows we can accommodate them for a late check out. Most guests understand this. We would love to be able to let our guests check in early and check out late, again we are majority of the time completely full. And because we are a small country Motel we have to take the time to clean (I mean spotless clean) we have very high standards here. After the housekeeper is finished in the rooms, I check each room to be 100 % sure the rooms are clean. As we all know how long it takes to clean a room, so if the guest does not check out on time and we have another guest coming into the room, we need to have the time to clean it.
I have done the same thing recently. I have put all of our policies in a place that the guest definitely will see while checking in.
I believe that BDC does have somewhere they place all of your policies. I have a Motel, our policies are placed on the booking portion of our page. However, I find majority of guests do not ready anything on there. This becomes very frustrating. It would be nice if all the booking sites would make it so each guest must read and agree to the policies we all have put in place.
Wendy Crews,
I completely understand this issue you are having. Can I make a suggestion ? You say you need the hours 10am - 2pm to the get the cleaning done. And a guest wants to stay past your check out times. However, like me, I may not have another room to offer the guest that would be assigned to that room type. Then why not change your check in times ? Why not let your guests know in advance if they plan on a Late Check Out it is only if availability allows & same as Early Check In. Or putting in place a Early Check in/Late check out fee (I am presently putting this in place). I have seen this in many Hotels/Motels and B & B's. I understand that not all guests read everything.
I also understand, None of us want to loose a booking. But, If we do not have the rooms available then we are unable to allow the guests to check in early or check out late.
Now I also see that you saying guests check out and then come back to use the room ? If the guest has checked out, then why allow them to come back after they have gone out for the day ? I am sure you are just trying to be accommodating to all of your guests, but once they check out and want to reuse the room then charge them for another day (if availability allows) Or unfortunately say you are sorry but they have checked out and you have another guest coming in the room.
We here have only 16 rooms &1 housekeeper (I help out with cleaning of the rooms when necessary if I am able too.) I cannot allow a early check in late check out if we do not the availability.