Hi Raj Kumanan! Thanks for posting in the Community!
When you give someone permission to manage your property, please remember that a user with admin rights has an access to "Create and manage users" page in the Extranet, where they can add/modify or delete any account of that property. If your account was deleted from the Extranet, you will not be able to login to that property anymore.
In this case, you can contact the company that manages your property and request them to add a new account for you in the Extranet of this property.
If this is not an option, our local office can assist you with adding an account, but, as you do not have access to the Extranet of this property anymore, it will take some time as we need to verify your claim.
As of March 19th we have decided to change the activation date of all outstanding and future Virtual Credit Cards (VCC) to one day after check-in, with immediate effect. Previously, the VCC could be charged once the booking was at least 90% non-refundable, or on check-in day.
This has been done as a result of an official travel advice about the Coronavirus, which causes unprecedented levels of disruption.
Some partners may experience temporary disruptions when charging VCCs on 19-20 March. If you are not able to charge VCC on the day after check-in, please try again a little later, a fix for this issue is in place now.
As of March 19th we have decided to change the activation date of all outstanding and future Virtual Credit Cards (VCC) to one day after check-in, with immediate effect. Previously, the VCC could be charged once the booking was at least 90% non-refundable, or on check-in day.
This has been done as a result of an official travel advice about the Coronavirus, which causes unprecedented levels of disruption.
Some partners may experience temporary disruptions when charging VCCs on 19-20 March. If you are not able to charge VCC on the day after check-in, please try again a little later, a fix for this issue is in place now.
Hello Axel Creutz, beatrice oguntayo and Sydney Harbour! There is an update with regards to VCC payouts that are due to the pandemic situation we are all facing at this moment. We would like to kindly ask you to read all the information shared in the article below:
Hello The Lawson! Thank you for posting in the Community! In the article below you will find information with regards to a few temporary changes with regards to Virtual Credit Cards that are due to the general pandemic situation:
Hello 171360! Thank you for posting in the Community! With regards to Virtual Credit Cards charges please advise the article below as there are some temporary changes due to the pandemic situation that might affect your property too:
Hi Wilhelm! Thanks for posting in the Community!
Please follow the link below to see more information on how to permanently close your property:
https://partner.booking.com/en-gb/help/legal-security/how-can-i-remove-property-or-end-my-partnership-bookingcom
Best regards!
Hi Raj Kumanan! Thanks for posting in the Community!
When you give someone permission to manage your property, please remember that a user with admin rights has an access to "Create and manage users" page in the Extranet, where they can add/modify or delete any account of that property. If your account was deleted from the Extranet, you will not be able to login to that property anymore.
In this case, you can contact the company that manages your property and request them to add a new account for you in the Extranet of this property.
If this is not an option, our local office can assist you with adding an account, but, as you do not have access to the Extranet of this property anymore, it will take some time as we need to verify your claim.
Best regards!
Dear Anna Mason, thank you for posting in the community!
Here you will find all the necessary information about how to synchronize the calendars: https://partner.booking.com/en-gb/help/rates-availability/how-can-i-connect-my-bookingcom-calendar-other-calendars
Bear in mind that reservations are not synced in real-time and it is not recommended if you are working with multiple OTAs.
Kind regards!
Hi Park Lodge Motel! Thanks for posting in the Community!
As of March 19th we have decided to change the activation date of all outstanding and future Virtual Credit Cards (VCC) to one day after check-in, with immediate effect. Previously, the VCC could be charged once the booking was at least 90% non-refundable, or on check-in day.
This has been done as a result of an official travel advice about the Coronavirus, which causes unprecedented levels of disruption.
Some partners may experience temporary disruptions when charging VCCs on 19-20 March. If you are not able to charge VCC on the day after check-in, please try again a little later, a fix for this issue is in place now.
Please see more details here: https://partner.booking.com/en-gb/help/policies-payments/temporary-changes-virtual-credit-card-activation-date-vcc
Best regards!
Hi Hotel Elizabeth Grimsby! Thanks for posting in the Community!
As of March 19th we have decided to change the activation date of all outstanding and future Virtual Credit Cards (VCC) to one day after check-in, with immediate effect. Previously, the VCC could be charged once the booking was at least 90% non-refundable, or on check-in day.
This has been done as a result of an official travel advice about the Coronavirus, which causes unprecedented levels of disruption.
Some partners may experience temporary disruptions when charging VCCs on 19-20 March. If you are not able to charge VCC on the day after check-in, please try again a little later, a fix for this issue is in place now.
Please see more details here: https://partner.booking.com/en-gb/help/policies-payments/temporary-changes-virtual-credit-card-activation-date-vcc
Best regards!
Hello Axel Creutz, beatrice oguntayo and Sydney Harbour! There is an update with regards to VCC payouts that are due to the pandemic situation we are all facing at this moment. We would like to kindly ask you to read all the information shared in the article below:
https://partner.booking.com/en-gb/help/policies-payments/temporary-changes-virtual-credit-card-activation-date-vcc
Best regards!
Hello The Lawson! Thank you for posting in the Community! In the article below you will find information with regards to a few temporary changes with regards to Virtual Credit Cards that are due to the general pandemic situation:
https://partner.booking.com/en-gb/help/policies-payments/temporary-changes-virtual-credit-card-activation-date-vcc
Best regards!
Hello 171360! Thank you for posting in the Community! With regards to Virtual Credit Cards charges please advise the article below as there are some temporary changes due to the pandemic situation that might affect your property too:
https://partner.booking.com/en-gb/help/policies-payments/temporary-changes-virtual-credit-card-activation-date-vcc
Also you will find more general info in the links below:
https://partner.booking.com/en-gb/help/policies-payments/payments-faqs-and-all-you-need-know
Best of luck!