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We are privileged to live in an Old Water Mill and have re-jigged the property to accommodate three large en-suite bedrooms. The house is full of character and is happiest when full of people. We have a small woodland, a running river through the garden, three healthy cats to keep the mice at bay and bats that fly outside at dusk. Fortunate enough not to have street lights so on a clear night can view the sky and stars, often see the Space Station travelling...still exciting for us after 20 years here.
Recently purchased the Mill House and are in the midst of destroying walls, building walls, plastering, creating en-suites, tiling etc etc... the list does not seem to get any smaller. Hopefully will open in Spring 2020 with another three large bedrooms; all en-suite.
We are situated right on the 'outer elbow' of the Llyn Peninsula - North West Wales UK. Mountains behind us and an unspoilt coastline to the front. We have our very own language - Welsh and English is our second learnt language.
We process our own payments, notify the guest via Extranet if it is invalid or has insufficient funds. We contact BC if guest has not responded and request that the booking be cancelled, so far so good. Always take the first night's stay as a deposit and the remainder on departure, it seems to have worked well over the years.
Couples, either to explore the area or to walk the Welsh Coastal Path, we are fortunate to live in an Area of Outstanding Natural Beauty (AONB) and as there aren't many B & B's in the area we enjoy a busy season. Winter here is another story.....
It doesn't matter how busy and hectic we get we always make time to offer our arriving guests a cup of hot beverage with home made cakes (baked by moi). I can bake a batch and then freeze. We have three en-suite rooms and therefore easier to know in advance how many guests will arrive on any given day. Also, not to overstretch ourselves - we could offer five rooms but have decided to give fair play to our guests by providing three.
Fresh produce is available locally but at a higher price and we will have to travel to the nearest market town to buy in bulk.
A smile doesn't cost a thing and five minutes of your time to greet and chat benefits greatly.
As we live in our B & B property we are here to meet and greet on arrival. We explain what and where each room is, dining room, sitting room - maps, books, brochures. Within each bedroom we have a comprehensive guest book with details of walks, eating places, culture etc etc. We tell our guests where we are within the property and if they require anything just to knock on the door. If for any reason we are away from the property we leave a notice on our hall desk with our mobile telephone numbers if we are required in an emergency. We also serve (if the guests wish) tea/coffee with home made cakes on arrival. We also have a chance to chat during breakfast in the morning again only if the guests are open to this.
Rooms are serviced every day, making the bed up, drying towels, emptying waste bins, refreshing and stocking the fridge with fresh milk and bottled water. It also gives us the opportunity to ensure that all is ok with the room for the guests for their following night's stay. Lights checked, tv remote checked and toiletries if required are replenished.Towels are replaced every other day, sheets and bedding replaced with clean ones every third day. We live in our three bedroomed B & B letting rooms.
Be flexible in your approach, we are very, very fortunate to have held on to our 9.9 for the third year running since joining Booking.com
Offer guests the best you can afford in food, accommodation and time.
Allow your guests their own space, they will chat if they want to and learn to read when they don't!
We don't mind going the extra mile, we greet each guest personally, show them their rooms, all rooms have fridges with fresh bottled water that we replenish daily, small milk bottles and ice box with an ice container to make ice cubes; this allows them to put their wine bottles in to cool.
As we live in an area of outstanding natural beauty we are passionate with regard to the area. If our guests like to walk we will offer them a short shuttle service so that they can walk from A to B without them having to leave their car unattended at a spot. More than willing to fill flasks and make sandwiches if required
All guests are offered either tea/coffee or a cold drink with home made cakes on arrival. We leave small bite size chocolates in the rooms for them along with magazines and books, a small table top chest with all necessaries that one might forget i.e. needle and thread, plasters, small amount of pain killing tablets (max 4) and feminine necessities..
Be mindful that their money and time is important to your guests, appreciate that fact and enjoy looking after them. This, I think is what makes people return to us – sometimes up to four times a year and of course we are grateful to them for having faith in us and what we have to offer.