Seems to have settled down for now and is working but well worth checking every day.......still don't trust teh system....
Dear Partner,
We want to let you know that due to a temporary technical error with iCal, the synchronization of your availability didn’t work correctly. As a result, you may have received reservations for dates which were unavailable. The availability synchronization failed between 2018-03-05 20:14:08 and 2018-03-06 21:00:00 CET. So potentially overbooked reservations could have been made only in this period.
Now this temporary technical error has been resolved, we kindly ask that you verify whether you have any overbookings due to this synchronization issue. If you do, please contact Customer Service, or your local team via your ‘Inbox’ tab, so we can ensure you receive the correct support. Booking.com will of course cancel the reservation for you, waive commission and make sure alternative housing is arranged for the customer.
We’re really sorry for any inconvenience this may have caused and thank you for your understanding.
Just don't accpet this, phone them up and complain complain complain, this is Booking.com's fault and the least they can do is contact the guest explain the error and cancel the booking.
What particularly annoys me about this is they clear all the blocked dates so it doesn't matter if you've blocked it out months in advance the dates can still be made available.
This is a real showstopper for me with booking.com.
Did you all get this.
Seems to have settled down for now and is working but well worth checking every day.......still don't trust teh system....
Dear Partner,
We want to let you know that due to a temporary technical error with iCal, the synchronization of your availability didn’t work correctly. As a result, you may have received reservations for dates which were unavailable. The availability synchronization failed between 2018-03-05 20:14:08 and 2018-03-06 21:00:00 CET. So potentially overbooked reservations could have been made only in this period.
Now this temporary technical error has been resolved, we kindly ask that you verify whether you have any overbookings due to this synchronization issue. If you do, please contact Customer Service, or your local team via your ‘Inbox’ tab, so we can ensure you receive the correct support. Booking.com will of course cancel the reservation for you, waive commission and make sure alternative housing is arranged for the customer.
We’re really sorry for any inconvenience this may have caused and thank you for your understanding.
Kind regards,
Booking.com
Just don't accpet this, phone them up and complain complain complain, this is Booking.com's fault and the least they can do is contact the guest explain the error and cancel the booking.
What particularly annoys me about this is they clear all the blocked dates so it doesn't matter if you've blocked it out months in advance the dates can still be made available.
This is a real showstopper for me with booking.com.
This is still an issue today, the system is not automatically refreshing and I am now having to contact guests that the dates are not available.
This really questions my use of booking.com as I can't trust it....