여행 수요가 서서히 회복되기 시작함에 따라, 증가하는 수요를 예약으로 전환시키는 데 도움이 될 만한 중요 정보와 조언을 마련했습니다. 여기서 최신 정보와 전략을 확인해보세요.
파트너 커뮤니티에서 #Rebuilding 관련 포스트 확인하기
파트너 지원 페이지에서 숙소 관리 팁 및 엑스트라넷 사용 방법을 알아보세요. 파트너들이 자주 묻는 질문을 다루고 있어 다양한 궁금증을 해소하실 수 있습니다.
저희가 제공하는 다양한 솔루션을 숙소의 니즈에 맞게 활용해보세요.
온라인에서 다른 Booking.com 파트너들과 교류해보세요.
#Rebuilding 해시태그를 이용해 현재의 어려운 상황을 극복하는 데 유용한 팁과 조언을 찾아보세요.
Booking.com의 최신 소식과 업계 동향을 알아보고 전문 지식도 얻어보세요
‘함께하는 성장’은 더욱 긴밀한 파트너십을 위한 저희의 약속입니다. 저희가 그간 이뤄낸 성과와 새로 기울이고 있는 노력을 직접 확인해주세요.
Have you had any further input from Booking.com since the comment 4 months ago?
It's reassuring to know that we're not the only ones with this problem. We've 7 cottages and the scenario you've described can be fraught with ill feeling. We've just had another guest demanding their 'good housekeeping deposit back straight away', their cottage is not in a clean and tidy condition, bins overflowing, dirty grill pans etc. Booking.com should be supporting us to stay safe and put in place a system where damage deposit can be taken at the time of booking. I would also like a guest review option where we could leave honest feedback on guests then perhaps we wouldn't be in a position where we are afraid not to return fully a damage deposit incase we receive negative feedback. Booking.com do seem to support the guest not the accommodation providers.
Update.. The issue of Rate Mixing has been recognised and we have tried a number of solutions to prevent it happening. Partly it may be caused by the lack of fields to set values in our Channel Manager that is linked to Booking.com. A Support agent has manually set the minimum number of nights for us so we can test the theory...
We have also got a phone call due on next week from the Support team who have been looking at preventing Rate Mixing without shutting it down globally
Watch this space
We had minimum stay set and we also set specific check in days, but the booking system ignores them and selects prices from cheaper rates.
For example, a booking for a holiday cottage for four nights should be £107 per night, Booking.com charged them £107 for the first night and only £80 for each subsequent night. For that booking, it loses us £81. Bigger cottages and high season prices will lose even more revenue. Booking.com say they cannot turn off rate mixing and it is up to us to find a way of listing our rates to prevent it happening.
So I have had to temporarily close our cottages until we can find a way round it.