최신 여행 정보와 분석 자료, 전문 지식을 만나보세요.
파트너님의 비즈니스와 관련된 Booking.com의 최신 개발 사례와 함께 파트너님의 우수한 성과를 소개합니다.
Booking.com의 다른 파트너들과 유용한 팁을 나누고 의견을 공유해보세요
Booking.com이 제시하는 솔루션은 성공적인 숙소 경영을 도와드립니다.
파트너 지원 페이지에서 숙소 관리 팁 및 엑스트라넷 사용 방법을 알아보세요. 파트너들이 자주 묻는 질문을 다루고 있어 다양한 궁금증을 해소하실 수 있습니다.
While general customer service routine (smile, welcome, surprise presents, being positive, solving problems) is mandatory, it is also very important to evaluate your guests.
While you should assume that all your guests are nice, positive people of course, also keep in mind the probability that some might cause trouble, and try your best to identify potential trouble makers and type of problems they might cause.
Like this gentleman seems like heavy drinker-so keep an eye on him to prevent any problems which too much alcohol causes.
Or certain lady is dressed to light and pays too much attention to someones else's husband. Not your business of course, but keep in mind that someone in this triangle might explode and you or your staff member needs to be there in no time to calm flaming passions.
Same goes to criminal like individuals, football fans, over-zealot religious people, mothers with young babies, people who bring big animals, etc etc.
It is counter productive to try to block them from entry of make them feel unwelcome, but keep your eyes open