‘함께하는 성장’은 더욱 긴밀한 파트너십을 위한 저희의 약속입니다. 저희가 그간 이뤄낸 성과와 새로 기울이고 있는 노력을 직접 확인해주세요.
최신 여행 정보와 분석 자료, 전문 지식을 만나보세요.
파트너님의 비즈니스와 관련된 Booking.com의 최신 개발 사례와 함께 파트너님의 우수한 성과를 소개합니다.
Booking.com의 다른 파트너들과 유용한 팁을 나누고 의견을 공유해보세요
이 페이지는 Booking.com을 통한 성공적인 숙소 운영에 필요한 모든 정보를 보여드립니다.
전문가의 조언을 토대로 최선의 결정을 내리고 싶으신가요? 파트너님의 비즈니스 성장을 돕기 위해 저희가 마련한 솔루션을 살펴보세요.
파트너 지원 페이지에서 숙소 관리 팁 및 엑스트라넷 사용 방법을 알아보세요. 파트너들이 자주 묻는 질문을 다루고 있어 다양한 궁금증을 해소하실 수 있습니다.
Likewise, we have a small traditional house in The Netherlands with no TV but all the comforts. We have a review average of 9.2. Now, we also have a "Quality Rating" of 3/5 stars (likely due to our lack of TV and small size - a huge part of why guests enjoy our place!) But apparently we should be lucky to have a star rating because not everyone does.... I'm not impressed...
These are my only options :(
Oh actually, upon checking, I can see that this is still not an option for me so I guess it hasn't been rolled out for everyone yet :(
Wow! MikeEvans, thank you! I didn't know this option existed. Perhaps it is new? I have a property in the Netherlands and had some guests last year theat smoked inside and left the house smelling of marijuana. I contacted Booking.com to see if I could leave a complaint of their misconduct and their response was that I could report them to police. Smoking marijuana is not illegal in the Netherlands so this was not the appropriate response. I simply wanted to notify them so that perhaps this would be noted on their account so that future hosts would be aware that they are not respectful of house rules. This is good news that they seem to have changed this. :)
You can call Booking.com and they will help the guests to find an alternative and process the booking cancellation for you. You can find your local Booking.com phone number by clicking on the "inbox" tab and selecting "Booking.com messages". On the right column of the page, under "Need some help?", scroll down and the local support team contact number will be there. :)
Then always go through your calendar and make sure it is up to date and has your calendars synced to avoid the problem happening again :)
Go to the Property tab, then "Facilties and Services" and it should be at the top of the page. :)