Just to rub salt into the forced refund wound, there are hundreds of posts around the net like the following.
*** Post edited by BDC to remove quotes of information published publicly elsewhere i.e. guests complaining of no refund where the hotel has also not been paid ***
Edited pic of quotes to conform to posting regs here after having a read through...
Just to rub salt into the forced refund wound, there are hundreds of posts around the net like the following.
*** Post edited by BDC to remove quotes of information published publicly elsewhere i.e. guests complaining of no refund where the hotel has also not been paid ***
All directed at BDC on public sites.
You can send a message to the guest asking them to cancel, if that's what you want. Explain the 14 day quarantine to them and border restrictions.
As far as I know, Norway is still closed to foreigners, as of today's date and cabin stays not allowed.
I've had this before. It's infuriating and BDC refuse to help!
It's very likely a competing property trying to knobble you.
In the end I had to tell the person I was using a web expert to track him down and there would be legal repercussions. Suddenly, it stopped.
Bump up.
In extranet, go to invoices and select the one in question.
Then "view statement ".
Find the booking in question and click the "Dispute" box on the far right of that entry.
At the bottom of the statement click confirm? or similar wording.
Then you get a box pop up prompting you for details of your dispute reason.
Fill in as appropriate and submit.
It will take some days for BDC to confirm and issue a credit.
If you want to pay on time simply deduct the disputed commission from your payment. Once the credit note is issued your account will balance out.
All good!
Taking advantage of the forced closure we are deep cleaning and disinfecting EVERYTHING.
Room by room, floor by floor. Absolutely nothing escapes being scrubbed down.
It's a good feeling to know your place is even more scrupulously clean than ever and means we can keep the house keeping staff in employment.
It's the first time ever my niggles list has been completely eradicated and no new entries, rooms inspection is 100% bob-on!!!
Get the guest to request the cancellation and refund. BDC will then contact you for permission. You then grant the cancellation AND waive the fees.
DO NOT initialize the cancellation from your end, it will cost you dearly.