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Communication with guests is key from the start of their booking, to the day the guest arrives home. Personal communication goes a long way. We simply thank our guests with a "thank you" message in their inbox for when they arrive home. To thank them for choosing our property, thank them for visiting our county and for leaving our property in a good order. Communication is key.
Hello. Do any other properties have problems with guests taking batteries (from wall clocks and remote controls)? 99% of our guests over the last three years have been amazing, however this year we have had 3 different sets of batteries taken, by wonderful guests too. I now take spares when checking in the apartment, but wondered if anyone had any tips to avoid this happening.
We would love this function too! I would be concerned about taking down guests details, particularly with the recent permission rights with regards to individuals personal information. A function on booking.com which at the front end would enable us to send a promotion to all previous guests"....behind the booking.com scenes, all email addresses are withheld until a guest gets in touch. This would be awesome.