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Account Advisor Shirley
As a member of the Booking.com team, I'm here to help Partners grow their business with advice, products and tools from Booking.com.
Hi Woodberry Hotel & Spa,
As mentioned by M Adamopoulou, it's always good to check that your calendar has rates and availability loaded and there aren't any restrictions that may be blocking a guest from booking. If you have recently listed your property, it may take some time for calendar to come online once you have made it live.
I hope you have been able to receive bookings in the meantime. If you are still having trouble, I'd recommend reading this article "Why is my property not live and bookable by guests?"
Kind regards,
Shirley E.
Hi Halina,
We may be able to offer alternate methods of verification but you will need to contact your local partner support team to arrange this. If you haven't already, please send a message via the Extranet > Inbox tab > Booking.com messages.
Kind regards,
Shirley E.
Hi shafiq awan,
This forum is for partners only - if you need help to open your listing, you will need to contact your local partner support team via the Extranet > Inbox tab > Booking.com messages. Call the local support number or send a message.
Kind regards,
Shirley E.
Hi Jeff,
This forum is for partners only - if you need to terminate your listing, please contact your local partner support via the Extranet > Inbox tab > Booking.com messages. You can either call the local support number or send a message with the above so they can action accordingly.
Kind regards,
Shirley E.
Hi Chambres de Montignac,
We aren't able to add external links to our listings. To help market your property effectively, ensure your Booking.com listing is up to date with all content especially photos. To help improve the visibility on our platform, you could look at visibility boosting programs such as the Genius or Preferred Partner program if you are eligible. You can view these under the Opportunities tab in your Extranet.
Kind regards,
Shirley E.
Hi Maurice Coronel,
We are aware of a bug affecting this but as long as you have all the facilities ticked you should be a part of the program. The easiest way to check is to do a search on the front end as though you are a guest and select that you are "Travelling for work". You should then see the 'Work Friendly' tag for your listing - this will mean you are part of the program.
Kind regards,
Shirley E.
Hi Sid,
Payments by Booking is only available for eligible 'cash only' properties. If you do not see the option to join under the Finance tab, it may mean that you have not selected to be a 'cash only' property in your Policies page or that you are simply not eligible. You can try to change your payment preferences to be 'cash only' but there is a 30 day waiting period from when you do so.
Kind regards,
Shirley E.
Hi Grand Residence,
You will be able to find your local partner support number via your Extranet. Navigate to the Inbox tab > Booking.com messages > Contact us. There you can find the number or send a message to the team.
Kind regards,
Shirley E.