I have had a completely different response I have to say, but I am also a new user of Booking.com. I find them responsive (on the telephone) and extremely helpful, plus most operatives are very congenial. I would suggest you call your local hotline, you may get an operative from almost anywhere in the world, but that is also fun.
This is easy. Go to Booking. Extranet. Log into your property and then go to Account, from there to contacts. Here you see your email address and you can edit it. You have to do the same for all listings. Hope this helps.
My advice is just to call the Booking.com hotline. The local number is in Extranet and follow the instructions, you will get a very helpful member of Booking.com staff, who will assist you.
Hi Louis. I am also new to Booking.com, but I have a totally different experience. Let's talk about the 'hotline'. There is indeed a hotline with a local number for your country. You may be transferred to another country in another time zone, but you will get a human and from my experience, a very knowledgeable member of Booking.com staff. I believe the telephone numbers are available in Extranet. Always have your property ID ready and if you are talking about a specific booking, then you will need the booking number. Upon calling your local number, you will be directed to an automated system and you first choose language and then a series of other options. Finally, you will be directed to an operative, but a human, not a bot. The staff are excellent and extremely helpful.
Next, the reservations or closed dates. My own experience of this same problem is that it is inevitably something I have done and not Booking.com. So, what can go wrong?
1. Check your calendar and ensure that you have entered a rate for your property. No rate posted, the dates are closed or blocked out.
2. Check that you have correctly set up a rate plan to cover the dates in question.
3. Next have a look at 'Promotions' to check everything is as you want it and that this is not interfering with your dates.
4. Try also going to the calendar, look at 'Restrictions' at the top of the page, check everything is as you want and that it is not restrictions that are blocking these dates. To change the restrictions you must go to Balk Edit and in the column on the right-hand side at the bottom, you can adjust your minimum stay etc.
5. If you are syncing calendars ensure that the other site is not closing these dates. Likewise, if you use a Channel Manager, check that there is not some anomaly blocking these dates.
Believe me, I have experienced all of the above problems, before getting it right, no shame in this, just the back end of these sites are quite different from one another and it takes some time and patience to get all the ducks in a row.
This is easy: Go to Booking.com extranet.
Log in.
Go to your listing.
Top right-hand corner List View - choose Monthly.
Then in the Calendar click Bulk Edit.
Then click the 'Restrictions" bottom option.
Select rate plan and choose Standard Rate
Select Restrictions and then the length of stay. Edit 'nights' in the box with the arrow on the right side
Important!! go to the bottom to SAVE
I have had a completely different response I have to say, but I am also a new user of Booking.com. I find them responsive (on the telephone) and extremely helpful, plus most operatives are very congenial. I would suggest you call your local hotline, you may get an operative from almost anywhere in the world, but that is also fun.
You can get your local number by following this path: https://partner.booking.com/en-gb/help/support-contact/contact/where-you-can-reach-us
Hope this helps.
Graham
Hi Janet,
I use Rental Bell and this works well. I like Little Hotellier, but it is too expensive for my three listings.
Graham
Have you tried any of these numbers?
United Kingdom - Bristol - +44 1173008470
United Kingdom - Edinburgh - +44 1312473575
United Kingdom - London - +442086128159
United Kingdom - Manchester - +44 1618173540
Graham
This is easy. Go to Booking. Extranet. Log into your property and then go to Account, from there to contacts. Here you see your email address and you can edit it. You have to do the same for all listings. Hope this helps.
My advice is just to call the Booking.com hotline. The local number is in Extranet and follow the instructions, you will get a very helpful member of Booking.com staff, who will assist you.
I hope this helps.
Graham
Hi Louis. I am also new to Booking.com, but I have a totally different experience. Let's talk about the 'hotline'. There is indeed a hotline with a local number for your country. You may be transferred to another country in another time zone, but you will get a human and from my experience, a very knowledgeable member of Booking.com staff. I believe the telephone numbers are available in Extranet. Always have your property ID ready and if you are talking about a specific booking, then you will need the booking number. Upon calling your local number, you will be directed to an automated system and you first choose language and then a series of other options. Finally, you will be directed to an operative, but a human, not a bot. The staff are excellent and extremely helpful.
Next, the reservations or closed dates. My own experience of this same problem is that it is inevitably something I have done and not Booking.com. So, what can go wrong?
1. Check your calendar and ensure that you have entered a rate for your property. No rate posted, the dates are closed or blocked out.
2. Check that you have correctly set up a rate plan to cover the dates in question.
3. Next have a look at 'Promotions' to check everything is as you want it and that this is not interfering with your dates.
4. Try also going to the calendar, look at 'Restrictions' at the top of the page, check everything is as you want and that it is not restrictions that are blocking these dates. To change the restrictions you must go to Balk Edit and in the column on the right-hand side at the bottom, you can adjust your minimum stay etc.
5. If you are syncing calendars ensure that the other site is not closing these dates. Likewise, if you use a Channel Manager, check that there is not some anomaly blocking these dates.
Believe me, I have experienced all of the above problems, before getting it right, no shame in this, just the back end of these sites are quite different from one another and it takes some time and patience to get all the ducks in a row.
I hope this helps.
Graham
Thank you.