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파트너 지원 페이지에서 숙소 관리 팁 및 엑스트라넷 사용 방법을 알아보세요. 파트너들이 자주 묻는 질문을 다루고 있어 다양한 궁금증을 해소하실 수 있습니다.
Thanks @ fluff
So if we set “Guests can book this promotion 6 days before check-in day” the guest can only book the promotion on the sixth day before check-in? Not on the 5th, 4th etc but only on the 6th?
Yes, I agree that the secret deals are advertised to specific groups of guests who specifically subscribe to the newsletter, but surely 'Everyone' includes these 'Members and Newsletters subscribers' as well.
"Everyone", by its definition, must be "Members and Newsletters subscribers" and everyone else who are not members or subscribers.
We do the same too Zsolt.
Given that to become a Genius a guest only has to make 2 reservations within 2 years, soon there will be more Geniuses that regulars.
Hi guys. We have a similar problem (see the complete post here /en-gb/community/migliorare-la-performance/seasonality-breakfast ) in that we only serve breakfast from May through to end of September.
The problem is that if any of your rates contain breakfast then the ‘Do You serve meals’ within the “Facilities & Services” tab is automatically set to yes and because of this when a guest reserves a room that does not have breakfast included in the rate plan they are encouraged to “Enjoy a convenient The breakfast at the property for € XX per person, per night” in their reservation confirmation.
To counteract this, in our BDC ‘Fine Print’ it states that breakfast is only available from May to September and also within our ‘welcome’ message to theses guest we repeat that breakfast is only available from May to September.
It seems that Booking.com cannot cope with seasonailty.
Did you process the 50% deposits the moment the reservations came through?
If a credit card does not work at the time of processing a deposit then it should be marked as invalid on the extranet.
The last time we saw an Account Manager was 5 years ago. Since then the person has changed seemingly every six months.
We had a very honest one once that told us that they are so badly trained that even though we are in Spain we should always write any message/e-mail in English as 97% of the messages/e-mails would have to be referred to head office.
Also that many regional offices are not actually Booking.com offices but are call centres that have accounts with multiple companies.
Our biggest challenge is getting questions correctly answered by Booking.com.
It takes a minimum of 4 further messages to get an answer to the question we actually asked.
Most of the answers we receive are 'copy and paste' answers of no relevance to our question. It seems as if BDC agents are not trained in how to answer questions - even if the answer is 'I don't know, but I'll pass it up the ladder to someone who does'
Every guest receives a promotional code for discount off their next stay