We don't tolerate it - and if they demand money at the same time as threating a negative review, that is blackmail, which is an offense. Sadly, Booking.com allow anything in a review, including dishonesty, racism, threats, abuse and blackmail.
Message me privately through Facebook - you can see our company name!
Try telepathy .... or maybe a ouija board .... you'll get just as much response from them as you do from any other way of contacting Booking.com support
You've just joined the community and several of us have given you a long list of long-standing bugs and problems with Booking.com systems .... yet you want to focus on Christmas photos .....
Please, for the love of all that's holy, FOCUS ON THE MANY BUGS AND PROBLEMS WITH BOOKING.COM
Fluff is talking about "anyone", which includes guests and others, not "property owners".
Last night, there were lots of one-word replies in lots of threads by lots of new "partners". These are very clearly NOT genuine partners or property owners. It looks like a basic hack or attack. Basic meaning that any child could do it - it's not sophisticated, it's very basic and caused by very poor security on the community.
If you think this is a feature, then whoever decided it would be a good idea should never be allowed to touch a computer again.
It sounds like you're linking your accommodation bookings to ferry crossings. Is your accommodation only available to ferry passengers?
By using VCC, you're handing control of your booking payments to the guest / BDC. I think by marking someone as a no-show, you're giving authority to refund (unless you've set Non Refundable in which case BDC will ask you to waive the fees).
I would say switch to Payments by Booking.com - take the payment up front. Set everything to non-refundable. If a guest doesn't show, you still get the money. Don't mark them as no-shows. If the guest needs to claim against anyone, they can claim against the ferry company or against their own travel insurance.
We don't tolerate it - and if they demand money at the same time as threating a negative review, that is blackmail, which is an offense. Sadly, Booking.com allow anything in a review, including dishonesty, racism, threats, abuse and blackmail.
Message me privately through Facebook - you can see our company name!
So ... over 7 weeks since reporting this to BDC and no fix yet ...
I found it again on another property yesterday - I reset all the pricing again
Try telepathy .... or maybe a ouija board .... you'll get just as much response from them as you do from any other way of contacting Booking.com support
You've just joined the community and several of us have given you a long list of long-standing bugs and problems with Booking.com systems .... yet you want to focus on Christmas photos .....
Please, for the love of all that's holy, FOCUS ON THE MANY BUGS AND PROBLEMS WITH BOOKING.COM
Fluff is talking about "anyone", which includes guests and others, not "property owners".
Last night, there were lots of one-word replies in lots of threads by lots of new "partners". These are very clearly NOT genuine partners or property owners. It looks like a basic hack or attack. Basic meaning that any child could do it - it's not sophisticated, it's very basic and caused by very poor security on the community.
If you think this is a feature, then whoever decided it would be a good idea should never be allowed to touch a computer again.
Welcome. I hope you can do what other community managers / account advisors and others cannot do and help partners.
For example, there are numerous bugs in Booking.com systems and BDC staff tend to deny any problems or ignore them.
Here's a good place to start
https://partner.booking.com/en-gb/community/partner-feedback/bugsbugsbu…
It sounds like you're linking your accommodation bookings to ferry crossings. Is your accommodation only available to ferry passengers?
By using VCC, you're handing control of your booking payments to the guest / BDC. I think by marking someone as a no-show, you're giving authority to refund (unless you've set Non Refundable in which case BDC will ask you to waive the fees).
I would say switch to Payments by Booking.com - take the payment up front. Set everything to non-refundable. If a guest doesn't show, you still get the money. Don't mark them as no-shows. If the guest needs to claim against anyone, they can claim against the ferry company or against their own travel insurance.