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파트너님의 비즈니스와 관련된 Booking.com의 최신 개발 사례와 함께 파트너님의 우수한 성과를 소개합니다.
Booking.com의 다른 파트너들과 유용한 팁을 나누고 의견을 공유해보세요
Booking.com이 제시하는 솔루션은 성공적인 숙소 경영을 도와드립니다.
파트너 지원 페이지에서 숙소 관리 팁 및 엑스트라넷 사용 방법을 알아보세요. 파트너들이 자주 묻는 질문을 다루고 있어 다양한 궁금증을 해소하실 수 있습니다.
Unfortunately the BDC review system doesn't leave you much recourse. Incidentally, I had a very similar issue just this week. Someone booked our 'Small Double' room, for two guests. They showed up with a family of FOUR, and then left a review saying we changed their room without telling them and that they booked a room with two double beds. We don't even have a room with two double beds to book!
I charge a non-refundable deposit at booking, so I always have a validated credit card to charge in case of no-shows, and fraudulent bookings are detected immediately. When I've used booking.com payments I had issues with them refunding guests who should not have been refunded, refusing to refund guests when we were willing...if it works for you great, but I much prefer to handle payments myself.
I disagree with Blagoj, and suggest taking your own payments. It's much better to be in control of your own finances.
This is not something the partner forum can help you with. You'll need to speak to bdc directly.
That all depends on your policies, and whether you take payment or bdc does. I HIGHLY recommend taking your own payments, and requiring a deposit at booking. This helps to weed out flakey bookers, and perhaps more importantly helps you to verify the credit card details of the guest.
Go to your extranet -> rates & availability -> set restrictions.
I live at my Bed and Breakfast, and I find most people are glad to know that someone who works there also lives in the house. There are, however, plenty of people who don't understand the difference between a B&B and a hotel. I had one guest leave an awful review, saying that we were a scam because we are an old house and not a hotel. How anyone could have booked a room here and not seen any of the pictures clearly showing a house and not a hotel is absolutely beyond me. But this line of work can really test one's faith in humanity.
Some people are just bad guests, and nothing you can do about it. I do think it is a bit unusual to have to reserve a time for breakfast, but nothing worth making a fuss over. Unfortunately some people are just determined to have a bad time. I also have a B&B, and I get the sense that some people just book us without reading up, and then show up expecting a hotel.
I also suggest writing a polite, slightly patronizing, reply to the review, explaining why you ask for a reservation time for breakfast. Then people reading the review will have a better understanding. There's tons of info on google about how to respond to negative reviews.