여행 수요가 서서히 회복되기 시작함에 따라, 증가하는 수요를 예약으로 전환시키는 데 도움이 될 만한 중요 정보와 조언을 마련했습니다. 여기서 최신 정보와 전략을 확인해보세요.
파트너 커뮤니티에서 #Rebuilding 관련 포스트 확인하기
파트너 지원 페이지에서 숙소 관리 팁 및 엑스트라넷 사용 방법을 알아보세요. 파트너들이 자주 묻는 질문을 다루고 있어 다양한 궁금증을 해소하실 수 있습니다.
저희가 제공하는 다양한 솔루션을 숙소의 니즈에 맞게 활용해보세요.
Booking.com의 다른 파트너들과 유용한 팁을 나누고 의견을 공유해보세요
Booking.com의 최신 소식과 업계 동향을 알아보고 전문 지식도 얻어보세요
‘함께하는 성장’은 더욱 긴밀한 파트너십을 위한 저희의 약속입니다. 저희가 그간 이뤄낸 성과와 새로 기울이고 있는 노력을 직접 확인해주세요.
Unfortunately the BDC review system doesn't leave you much recourse. Incidentally, I had a very similar issue just this week. Someone booked our 'Small Double' room, for two guests. They showed up with a family of FOUR, and then left a review saying we changed their room without telling them and that they booked a room with two double beds. We don't even have a room with two double beds to book!
I charge a non-refundable deposit at booking, so I always have a validated credit card to charge in case of no-shows, and fraudulent bookings are detected immediately. When I've used booking.com payments I had issues with them refunding guests who should not have been refunded, refusing to refund guests when we were willing...if it works for you great, but I much prefer to handle payments myself.
I disagree with Blagoj, and suggest taking your own payments. It's much better to be in control of your own finances.
Go to your extranet -> rates & availability -> set restrictions.
As Blagoje said, bdc doesn't need your permission to book guests, and once booked you are obligated to accomodate them or find them alternate accommodation (or you can try requesting cancellation). Putting the property live without your permission seems fishy, though. I'd get in touch with your bdc rep.
Always make sure you have a valid credit card! I advise getting a POS terminal as pibomarco suggests, and process your payments/deposits in advance. A happy side effect of all this, is that people are far less likely to cancel if you've already charged their credit card.
I also have this issue, but I have not spoken to booking.com as it's generally a frustrating and ultimately fruitless endeavour. I would be interested to hear if anyone has.