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Yes exactly !
Yes we have a personal message card in each room, saying Thank you and letting them know if they need anything please do not hesitate to ask.
We have complimentary coffee/tea and goodies in the office/reception area as well. We let the guests know this when they check in. For the guests that are checking in after hours, that we offer this in the morning as well. This also gives us all a chance to have a little conversation and to make them feel welcome. We love hearing their stories from all over
Yes too bad... you would be more than welcome to come
Thank you M Adamopoulou :) Yes it was great. Still having leftovers
Hope everyone had a nice weekend... sorry haven't been on since Wednesday. Very busy here as well as preparing for our Thanksgiving Holiday. Cooking and baking a lot. So much we all have to thankful for ! Maybe I will start a topic with that ??
Love the poem Fluff,
Anthurium Apartment, very nice !!
Monet, Like Sara said, Can we help you ?
A lot of great slogans !!
We have a Motel, so there are a lot of beds to make and clean everyday.. sometimes all rooms need to be completely done, by that I mean changing sheets. We also have a 1 bdrm apt/suite. It should take our housekeeper.no more than 1 hour per room if room is a check out, except for the apt/suite that is 1 1/2 hrs. If a guest is considered a stay over, then 15 minutes and about 25 minutes for apt/suite (making the bed, cleaning the tub/shower, toilet and sink) vacuum if needed. We have a housekeeper that is staff, not hired out that is so expensive. After housekeeper is completed the rooms, I go in and inspect each room... Rooms are to be spotless from ceiling to floors, beds are to be made like hospital/military. Pillows (hypoallergenic) must not be flat, if so they are pulled out and new ones in. Pillows have zipped covers and cases that must be white with absolutely no stains.. or pulled out and new in. Our beds have bed bug resistant zipped mattress covers (the mattress fits inside and zipped all the way around), There should be no soap film or hair at all anywhere. The shower liners are to be cleaned with what we have found the best for everything (Lysol with Oxi clean.. a cleaning spray) Toilets are to be spotless. In other words, if the rooms are not done to our standards they are done over.
With that being said, we have more than 1 set of sheets per room, per bed as well as towels, ect. We would not be able to have a room ready if we had to wash the same sheets that were expected to go back on the bed. Now for the apt/suite unfortunately we do only have 1 set because they are special sheets and pricey. So I have 3 washing machines 2 that wash in 40 minutes and 1 that washes in 20 minutes, that is the one I use for the special sheets to get them done for the housekeeper to have almost within the hour.
As for the reviews, honey, you will have guests that no matter what you do no matter how hard you try to make them happy, comfortable and satisfied will never be. Now if your reviews are constantly bad, then listen to what your guests are saying. You seem to be very clean from what you say and that you care, keep up the good work.
We offer complimentary coffee, tea and snacks in our office. On a busy week/weekend.. which is majority of the year, we have store bought bagels and muffins complimentary as well, ect. because we are not certified to serve meals... most are not in the area (we are a Motel). So guests come in the office for this. At this time, as well as when they check in, we also are able to have great conversations, help them find places to go, we have brochures, ect. We have beautiful grounds and sitting areas for the guests to sit at outside (weather permitting) Right now its the Fall season, however its snowing out, so they may not want to sit outside.
As soon as I receive a booking, I immediately respond.. see below (If during business hours, our office is not open 24 hours) I see Katrina sees if its not sent within 4 hours, something is wrong with our operations. I have to disagree, because we are not 24 hours only. If we were open 24 hours, absolutely I would agree with her. See, I am here 6 days a week from 8am-10pm and Sunday we open at 9am (I have someone cover me for a portion of that day so I get to have a "day off"...partially. I come back at 7pm and work the other 3 hours we are open, so that is 87 hours a week. So there are times when a booking comes in after hours for future dates at that point... when I am sleeping. As soon as I wake I check to see what bookings come in overnight. Then I send out below:
I send out a thank you & welcome message.
In the message it also gives them the information they may need if they did not Read all important info at the time of booking (most do not read anything). Important info meaning: Check in and Check out times, if they plan on arriving past our check in times, then they must contact us by the day of arrival by phone before check in times end... When they contact us, we then make special arrangements with them regarding payment and room entry so the guest does not have to rush in. They tend to love that we do this. In the morning they come in to register and sign slips... I, on the phone, with them have a great conversation. They feel very welcome and very grateful we offer this. When most places in our area do not.
Also In the message, I also state: If you any questions or concerns, please do not hesitate to contact us. We will be more than happy to assist you the best we can. I also remind them of our cancellation policy.
As for privacy... If a guest is planning on staying more than 1 night, we have on our room doors a hanging sign that reads on one side Do Not Disturb and on the other Housekeeping needed. If the DND sign is on, we cannot enter that room for any other reason except in case of emergency.
As for emergency reasons and for the guests to feel comfortable, I let the guests know that I live here... in the main house (The office is inside our home which is locked up at closing) and to please knock on the door if they need help. I do not give out my personal phone number. I also have a maintenance man and housekeeper living on the property.. they are told where they are as well. And my maintenance man and housekeeper have my personal number, they contact me when needed. We have security cameras all over the property. Luckily, we are in an area that is very safe.
Ours is: Home away from home, In the Berkshire Mountains.... a Nature Lover's Dream !