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Kees
My wife and me try to run a B&B ( Holland House ) in Gazipasa near Alanya in Turkey. We live and stay in the summer time in our villa and like to host some guests in our 2 private bedrooms at te roof terrace. So far it is not so easy as it looks and we are still learning. We hope we still have some luck and get more nice guests. We hope also that booking.com will provide more safety and tools for us as a small stay. Thanks, hope to meet some of you.
Hi, I had the same problem.I was still busy checking all and then there was a booking. As all info and text was not very well I try to mention that to the team. After that I have to cancel the booking, Strange, why. So I did not do that. Also a little panic as a saw that the owner was always responsible for the text ( booking made ). Then Booking cancelled and held me responsable for all costs. Now you understand I was not very happy with this all. But after some calls( about 10 ) I found the wright one who solved the problem. And now so far so good and never heard about this matter again.
I had the same problems. Do not panic. Just put a lot of mails into the inbox...after some months and a lot off mails and some good team members, it looks better now.....