Hello Ramiro Ramirez! Thank you for your post in the Community! In case of no shows you need to mark it via Extranet and also mention whether cancellation fees will be charged or not.
In case you still believe that there is an incorrect charge in your commission invoices please follow the steps below:
Please be aware that from yesterday we decided to activate VCC starting one day after check in, so this might be the cause of your troubles.
Moreover, please always check if the amount you are trying to charge is correct, if you need to release the pre-authorization or i you maybe charge partially the amount.
As of yesterday, we have decided to change the activation date for our VCC to one day after check-in, so we kindly suggest to give it a try on the second day of stay of your guest.
Moreover, please be aware that the amount is stored in the VCC for 18 months, so it is a secure payment.
Last but not least, we kindly recommend you to NOT send any request to our Financial Department as above mentioned, as they aren't the ones in charge of issuing the Virtual Credit Card on behalf of the guest.
Dear Partners! Thanks for posting in the Community!
Indeed we experienced a 1-2 days delay on weekly payouts as the banks are overwhelmed with payments at the moment. But most of the payouts were sent already.
The information in the Extranet will be updated later.
In this situation the best solution will be to contact our Customer Support team: they will guide you to close dates, check if everything was set up correctly and assist with the reservations that you are not able to accommodate.
Dear Stefan Berić, thank you for posting in the community.
The green mark “received” is when the reservation was made by the guest.
If you’re a new partner and your property has not been verified by our team yet, you will temporarily be unable to view guests’ credit card details. Therefore, during this restricted period, you’ll need to request payment directly from guests at check-in.
Please contact our Credit Control department from your Extranet Inbox, they will look into this. It is possible, that the Finance page in the Extranet was not updated.
Hello Ramiro Ramirez! Thank you for your post in the Community! In case of no shows you need to mark it via Extranet and also mention whether cancellation fees will be charged or not.
In case you still believe that there is an incorrect charge in your commission invoices please follow the steps below:
https://partner.booking.com/en-gb/help/commission-invoices-tax/can-i-query-commission-im-charged
Best of luck!
Buongiorno Regiohotel Manfredi.
Comprendiamo il periodo estremamente delicato ed esprimiamo la nostra vicinanza con le strutture.
In questo caso, vi preghreremo di inivare una richiesta al Dipartimento Contabile, poiche' sono loro che posso intervenire al riguardo.
Good morning ABVI Lake Charles.
Please be aware that from yesterday we decided to activate VCC starting one day after check in, so this might be the cause of your troubles.
Moreover, please always check if the amount you are trying to charge is correct, if you need to release the pre-authorization or i you maybe charge partially the amount.
Good luck!
Dear Partners Erin Graham Beattie , Park Lodge Motel , Sydney Harbour Bed and Breakfast and Barry Reilly .
As of yesterday, we have decided to change the activation date for our VCC to one day after check-in, so we kindly suggest to give it a try on the second day of stay of your guest.
Moreover, please be aware that the amount is stored in the VCC for 18 months, so it is a secure payment.
Last but not least, we kindly recommend you to NOT send any request to our Financial Department as above mentioned, as they aren't the ones in charge of issuing the Virtual Credit Card on behalf of the guest.
We wish you all a good day.
Dear Partners! Thanks for posting in the Community!
Indeed we experienced a 1-2 days delay on weekly payouts as the banks are overwhelmed with payments at the moment. But most of the payouts were sent already.
The information in the Extranet will be updated later.
Please accept our apology for the inconvenience.
Best regards!
Hi Majkl Zuljevic! Thanks for posting in the Community!
In this situation the best solution will be to contact our Customer Support team: they will guide you to close dates, check if everything was set up correctly and assist with the reservations that you are not able to accommodate.
Best regards!
Dear Stefan Berić, thank you for posting in the community.
The green mark “received” is when the reservation was made by the guest.
If you’re a new partner and your property has not been verified by our team yet, you will temporarily be unable to view guests’ credit card details. Therefore, during this restricted period, you’ll need to request payment directly from guests at check-in.
Kind Regards!
Hi daniel ramakers! Thanks for posting in the Community!
Please contact our Credit Control department from your Extranet Inbox, they will look into this. It is possible, that the Finance page in the Extranet was not updated.
Please accept our apology for the inconvenience.
Best regards!