Christine P.

Even some POS machines do not accept Union Pay cards. We had to add another from a different bank to facilitate payment from the in-house credit card holders. Perhaps you can try it also.

I am not truly convinced that the Business Booker Program will be effective in generating more bookings but with the current downward trend in the hospitality industry in our area, we are willing to try anything.

We give chocolates and a small note with meaningful quotes during turn down service not only to BDC but also to other OTA guests.

I also agree that it should be removed. Most often than not, even if the guests totally love the property and experience, this question give them room to say something negative. I always believe that the value of the hotel room does not quantify the thread count of your linen, the smile on the receptionists faces, the number of pastry items at breakfast or the amount of care which goes to each cleaned room. What the guests pay for is the AVAILABILITY of a clean bed and bathroom when one needs it most. One can have money to pay for a room but if all hotel rooms are already occupied in the middle of a cold,rainy night in a strange city? Surely he/she will pay whatever it takes to get a room.
Where does " value for money" come in this scenario?

I also agree that anonymous reviews should be stopped completely. Guests who do this usually want to take revenge on the property because we did not entertain bogus complaints in order to get upgrades. If they think they are not doing anything wrong, why should they hide their names and reservation numbers? The truth is, they are aware of the injustice they are doing. Despite all efforts by the hotel to accommodate even the silliest requests, the guests still want more and will write a vile review or give a poor rating.

Booking.com rarely removes guest reviews but they sometimes do.It happened to us once wherein we reported a no-show and after two days found a 2.5 rating from the same guest. We appealed to Booking.com and had it removed. Nowadays, we can also review guests by the "Report Guest Misconduct" button on the guest reservation page. Once it is clicked, another option will pop up asking the property if it prefers not to receive any booking from the same guest. Please remember that you can use this option within 7 days after the guest checks-out. Hope this helps.