M Adamopoulou

You are welcome!!! 

Nobody forced me to enter the hospitallity industry... so its my duty to go beyond and  meet my guests needs!!!

I treat my guests the way I would like to be treated!!!

Hi Sergei and thanks for this article.

Yes, I did miss it. I liked it very much and I fully agree.  I always try to find a way to surprise and go beyond my guests expectations.

Last summer I had a very friendly family from Italy.  The whole family were museum lovers... They wanted to visit Acropolis and see a show. 

During the summertime it is impossible to find tickets for a show in Herodes  Attica theatre, everything is sold out  many days before.

When they told me that they wanted to see a show they only had two days left before leaving Greece.

This was a big challenge for me, we leave in a rural place, with no internet connection and some simple things are very hard... Yes I found them a fantastic show to attend and it was free...yes free. I got them four tickets and they just couldnt believe it...they kept on asking me...."how much do we have to pay". They loved the show and they loved me... 

Guests appreciate even smiling at them....they are on holidays and they want to have a great time....

Thanks Sergei for this link...  

I was not sure what exactly Pricing score meant.

The video is also very helpful and many partners are interested in having different prices for different groups.

Thanks for enlighting us.

Thanks for sharing video....it is magnificent indeed.