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You need to make them read. Guest checking in after hours will need a lock box code and or self check-in instructions should you not have them will result in early morning check-in. Guess must respond within a timely manner so check-in instructions can be sent to the email on file. Make them respond. Once they figure out that they can't check in anytime they choose to and keep you awake at all hours of the morning they'll stop doing it. Put it back on them like they would put it on you I know it sounds a little harsh but you give people a role for too many choices they will hang themselves. One choice this is how it is and it makes your life easier and less stressful
Templates are great, Make as many as needed, different case scenarios especially when you have a staff.
We here have 1 for credit cards that declined. Letting then know that their reservation will not be held and a new cc card will need to be submitted.
We have 1 with late check in information that we use..This way we use their email address on file thru the booking extranet, and copy and paste it from our front desk email as well.
We have limited office hours..each guest can call booking.com if need be as its on the exranet as well as in their email. So your covered....
We love templates the more the merrier..1 click and your good as gold....consistent is the answer.
When the reservation is received, in the note section request a check in time and note. Check ins after
lets say 9pm will receive an email with self check in instructions. Please make sure you have access to your registered email.
If you can, place a realtor lock box on the door with key inside and room #. They can access thru the lock box and check in , in the am to sign paper work or what have you.
Should you have any questions or concerns please feel free to call me and give then hours to call and # to contact....
always make sure you have a valid email address, place it back on them..Works great for us.....