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The Reinhold Guesthouse Bali
AT THE HEART OF CANGGU FOR OVER 9 YEARS
Bringing young people together is what we’ve done since opening the Reinhold Guesthouse in Kerobokan in 2009. Now we enjoy personal referrals from satisfied guests who stayed with us during past years.. We are proud to act as a point of connection for motivated travelers, many just like you.
Bringing young people together is what we’ve done since opening the Reinhold Guesthouse in Kerobokan in 2009. Now we enjoy personal referrals from satisfied guests who stayed with us during past years.. We are proud to act as a point of connection for motivated travelers, many just like you.
Fred, - us having experienced a case like that ( a rating of "1") for the first time during our 9 year long association with BdC, - we can now fully understand the anger and frustration the individual hosts are going through when something like that happens to them.
It appears that any guest ,who books via BdC, is automatically awarded the right by BdC to declare us ( the Hosts ) "guilty" of any ( often un-substantiated and outlandish ) action, without us being afforded a channel for defending ourselves.
In other words, - the new rating system deserves ( in our opinion ) a rating of ONE out of ten
cheers
Good day Isle, -
We just came across your comments from 3 months ago,- well said, thank you.
There is talk in the rating system description of an "alert" that is supposed to be sent to guests ? and/or hosts? -- if a review is posted by a guest with a rating difference of "5" points or more between the Host's overall rating score and the guest's review score.
This is where the BdC "Host-Protection " sucks,
For nearly a month now, we are objecting to an anonymous guest rating score of "1", which is 8 ( eight ) points lower than our overall rating score.
We also have concrete ( written ) proof that the person who wrote the review never stayed at our guesthouse.
So far our claim has been rejected 3 times by the BdC Partner Support team by simply sending us copies of the BdC "Guest Reviews Policies" .
Looking through comments made by members in this forum, on the same subject, we see that this is a common problem that has been experienced by many.
cheers
Good day Dave,-- you are correct,-- it is not just you. Our guesthouse management has experienced the pain of frustration caused by the BdC support team when it comes to responding to complaints from the side of a host.With all the positive features of the BdC booking system, Host support lacks far behind.
It is good to hear from other hosts, like M Adamopoulou, that in some parts of the Globe the BdC Host-Support does work.
When it comes to the individual guest's personal attitude,-- with every new guest there come new surprises,--- we can only hope that most of those surprises are pleasant.
Congratulations, Coolspratt, great spirit and great service
Good advice, Isle of Wight and Pibomarco- cheers for that.
We guess everyone of us has their bag full of accumulated guest experiences, most of them good, with a few not so pleasant ones thrown in.
The "hidden, extra person" practice is a very common situation here in Bali, popular mainly amongst Indonesian guests.
As to the subject "cheap guests", we have learned that guests who book the lowest cost accommodation with us fairly often expect the most .
The word "cheap" has got a totally different meaning here in Bali, where B+B places and Guesthouses like us offer rooms ( including VAT, Breakfast, Free Internet , Air conditioning , Towels and Bed Linen , free drinking water and free parking < plus the agent's booking fee ,- and house-staff costs not to forget) from 8 ( eight) Euro pro night for 2 guests.
Nevertheless, we still get the "odd-one-out" who believes that the cost vs service balance is leaning towards our side.
Just a thought
cheers
Good thinking, Sallie,
Airbnb have incorporated guest screening into their system, it could work for BdC a well.
cheers
Good day Isle of Wight
We sincerely agree with you on this one.
The BdC Host's position appears to be "Guilty, until proven innocent" when it comes to review scores and guest's comments.
Unfortunately, hosts are not given any tools to defend themselves ,-they are utterly left to the review writer's whims and moods at the time of their writing the review.
cheers
Reinhold and Raghiel
Good morning M Adamopoulou
Thank you for your thoughts, much appreciated.
Kind regards
Reinhold and Raghiel