I sent them msg already, but nobody replied to me. I called booking.com from last week till now. Today, I called them all day and only got the answer that the booking.com agent sent a request to the financial dept many many times but they had no feedback. And then answer me that I should wait a week and next following month. that means that I had not received all Mar conversation charges till now. And ask me to wait until May.
Therefore how I pay expenses and manage the property without the money.
Booking.com kept my money with information or explain as well.
You mean that booking.com kept payment and has not make the payment to you, right?
I am the same case. Booking.com received all the charges from guests for all Mar, 2021. They had not paid to me yet. Althought I called them may times and booking.com agent also answer me to wait till next week and next month.
Please guide me I should do or I will sue them for breaking the contract.
I did change the method of payment and ask the guests to pay at my property. they are welcome to do it.
I also sent msg, called booking.com. but they were the only agents of booking.com. They can't resolve them and only send requests like us.
what is your location?
i saw in the group, there a lot of hosts faced same my situation.
hello all,
I am in the same case as you. You should contact guests to ask them to pay you directly.
I called booking.com they ask me tot wait to next week and next month.
please suggest me your idea.
Thank you.
Sandra
I sent them msg already, but nobody replied to me. I called booking.com from last week till now. Today, I called them all day and only got the answer that the booking.com agent sent a request to the financial dept many many times but they had no feedback. And then answer me that I should wait a week and next following month. that means that I had not received all Mar conversation charges till now. And ask me to wait until May.
Therefore how I pay expenses and manage the property without the money.
Booking.com kept my money with information or explain as well.
hello,
You mean that booking.com kept payment and has not make the payment to you, right?
I am the same case. Booking.com received all the charges from guests for all Mar, 2021. They had not paid to me yet. Althought I called them may times and booking.com agent also answer me to wait till next week and next month.
Please guide me I should do or I will sue them for breaking the contract.
Thank you