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Lots of double bookings because of a bug in their system. I don't use a channel manager. We have one room but their system keeps saying we have two rooms for sale on the same night. Happened five times last month. Spent six hours on the phone. Eventually got someone who said it was an unknown bug but he had checked right into next year and had stopped the auto fill room option as that might be the culprit. Now I've been sent an invoice for one of the relocations and today realized there is yet another double booking. I've been waiting two weeks for someone to phone me to explain why I am being charged relocation expenses. This is very bad service.
If they don't bother to contact me I mark them as a no show after midnight and go to bed. Our check-in finishes at 10.30pm as we are a small B&B. Some people say they don't get our emails so don't know where we are etc.I ask foreigners for their travel details so if planes are delayed I can check as they cant do anything about that, but I did have one guy who said he was arriving at 8pm at the airport and then emailed saying he had decieded to go out to dinner with a friend. He arrived at 2am and then had the cheek to write that we should have a self check in system for late arrivals!!I would like to be able to review guests the way airbnb allows you to. We have had some horrible reviews from people who have not read the accommodation description beforehand and not been nice guests, but on the whole guests usually arrive when they say and are nice. Booking.com have been very helpful on the odd accasion there has been a problem.