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for guests who stay more than 3 days, I offer them a souvenir gift with the name of the island and the name of the place Apollo Pavilion, they like it and appreciated very much, the look on their face when I present the gift is very satisfying because they do not expect it
you can go in the room when they leave to go for a walk or site seeing, I do not think they stay in the room all day, this way you respect their privacy and their room is always clean and in order, that my opinion
I change linen every third day and towels every other day, pick up the garbage and make the beds, clean the bathroom every day, as we are on an island most of my guests are summer vacationers with kids you can imagine the number of toys and sand they bring with. this way we check the room every day if the there is a damage, something missing, so far I am satisfied
now I am relieved because I thought I was the only one who gets cancellation with that rate, my opinion is when we get the reservation we charge the credit card two nights as a deposit, and that is not refundable under any circumstances and that should be clear in our cancelation policy this way at least we guarantee 2 nights. I will try that. unfortunately, that will work with the non-refundable rates but most of the people now reserve with the refundable rates so the can cancel any time and really do not know how to get around it
Maybe if booking charge its commission directly from the reservation this way we don't have to worry about the payment when we are really busy, just a thought