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Hi Pibomarco...............100% agree..Guests PLEASE read the POLICY and Conditions..They are well presented on BDC like you say.
Our conditions say No pets, so a lady arrived with a cat !!!!....Sorry you can stay but not the cat, she decided to leave with the cat and we took her money for the accomodation. Thats business Im afraid and please please read the rules and conditions.
It has only happened once , most people are pretty good reading the policy we have put in place. Thanks Pibomarco..good reply !!
For ALL of us......THANK YOU and always always keep smiling..............M.
well done Maria..you DESERVE an 11 for effort......Magic ..Beast x
Pibomarco......Thanks and yes it is amazing BUT people are sometimes very finicky and I will get a lower score one day...................so be it !!! ,,BUT as I said we EXPECT 10 and nothing less.I sound a bit like Mohd Ali (hahaha).....thanks again and I must admit I very much enjoy your comments, they make total SENSE !! in a Mad World !!!!..well done Cheers...Michael.
as Maria says we manage 54 apartments and houses in Queensland, including our own,so busy busy all the time.................cheers for now...Michael.
hahah SO BLOODY TRUE MARIA !!!.enjoy life and always SMILE.
Thanks Maria...and Pibomarco ( I always enjoy your comments ..well done)
For me it is sometimes a bit hard to answer a lot of the questions about reviews................I am NOT BEING SMART But we have had at least 140 tens in a row and still today !!!!!..our apartment is unique and in a wonderful location with Furniture and Paintings from all over the World..some of the furniture is over 130 years old so it is certainly different. ......but very very luxurious and modern all at the same time.................We pride ourselves on the following:
1. The location is only 250 metres from the Beach and Restaurants/pubs...if you are a long way from anywhere unfortuneately sometimes you get a low review score for location ( very unfair)
2. We do the meet and greet ourselves and I tell the history of the Furniture and Painting, its damn interesting as I have lived in over 20 countries as an expat with a large World wide company and have many interesting stories to tell about the artifacts........one of the Chinese paintings is 250 years old !!!
3. The property is ALWAYS Spotless ( we have a professional cleaning team who go in after every guest and replace soaps/shampoos/coffee/tea ect.) We use satin/cotton striped sheets and pillowcases and the Towels are large and beautiful. (white) plus expensive toilet rolls (haha)
4.The apartment is in a complex with swimming pool/gym/bbq/Media room with 36 chairs and a 2 x 3 metres Screen as well as fab views heated swimming pool /sauna/spa/tennis court so if the guests don,t have a great time..what can we do.
5. We are so so fortunate that we are in a fabulous location and the apartment is very luxurious and superbly furnished..so we EXPECT a 10 review and give it everything we can to achieve that.....we rent the apartment ONLY for BUSINESS so therefore we have to make sure it is up to 110 % standard everytime to ensure the 10 review and continual business.
6. We ONLY cater for MAX two people No children/No pets and so far (4 years) its been magic...and we only use Booking.com and of course direct bookings as well (amazing its full full always/weekends as well as weekdays)
I don't go on the partnership very much these days but see the problems some of you face ...difficult.......but try and smile and keep up the good work...........Very best Michael.
KATERINKA.....where are you.........................