I believe we need to consider cancellations in light of circumstance. Quite often people have emergencies in their lives which cannot be avoided and consideration is essential.
Where I get vey disappointed is when guests book rooms at multiple hotels for the same dates and, after settling on one cancel the others, often as late as possible. This practise not only damages income earning potential but also ties staff up manage both the booking and the cancellation. I would like to charge a cancellation administration fee regardless of when the cancellation occurs.
While Booking.com does not take commission if we do not charge guests they refuse to allow us to make the business decision to charge this small administrative fee. Surely as owners we have the right to manage our own businesses.
I believe we need to consider cancellations in light of circumstance. Quite often people have emergencies in their lives which cannot be avoided and consideration is essential.
Where I get vey disappointed is when guests book rooms at multiple hotels for the same dates and, after settling on one cancel the others, often as late as possible. This practise not only damages income earning potential but also ties staff up manage both the booking and the cancellation. I would like to charge a cancellation administration fee regardless of when the cancellation occurs.
While Booking.com does not take commission if we do not charge guests they refuse to allow us to make the business decision to charge this small administrative fee. Surely as owners we have the right to manage our own businesses.