I have tried calling the partner help number. They say there is nothing they can do, as it has already been marked urgent.
I am now three weeks on from my initial request, and a week on from it being marked urgent.
All booking.com do is tell me i have to wait. I am at risk of losing a house, and they could not care less.
I have never dealt with such a poorly structured and uncaring organisation in my life.
Surely someone, somewhere is able to speak to the finance team and ask them to look at this for me. It should only be a few minutes to see what their payment was for.
I have asked to make a complaint, and they say there is no complaints process.!!!! Basically i am just getting told to go away .
They clearly could not care less about their "partners".
Tried that 5 days ago.
I have tried calling the partner help number. They say there is nothing they can do, as it has already been marked urgent.
I am now three weeks on from my initial request, and a week on from it being marked urgent.
All booking.com do is tell me i have to wait. I am at risk of losing a house, and they could not care less.
I have never dealt with such a poorly structured and uncaring organisation in my life.
Surely someone, somewhere is able to speak to the finance team and ask them to look at this for me. It should only be a few minutes to see what their payment was for.
I have asked to make a complaint, and they say there is no complaints process.!!!! Basically i am just getting told to go away .
They clearly could not care less about their "partners".
0161 817 3540 - good luck