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info says it all.
You can get 10's in a row and then wham, someone for the first time in 6 years slams a 5.4 there!!!!
No real reason and no constructive criticism. But, although that hurts it shouldn't bias your thinking towards guests!
We greet our hosts by showing them the pool deck area, the tracks to the beach,give them a brief run down on what they can use...kayaks etc...and then show them their room. I always ask where they have driven from that day and then how long they are visiting our country .
Spotless presentation, perfectly made beds and dressed bathrooms. Beach towels and Pool towels. Nespresso machines in all our rooms. It really all comes down to presentation of both yourselves and their environment you are offering.
It's interesting reading these comments. We all know that to get the guests' booking we have to work hard with our marketing, our service, our competitiveness...all number of factors. And when we ask Booking.com for some assistance regarding reviews...anonymous and bad...they actually don't give a damm. When you consider there are over 9000 employees of Booking.com do you really think that the team reading our suggestions in this column are going to be able to make any changes ?........ Do they even monitor this column?
I'm sorry but although we get huge business from them, we are also spending to have our own website reach more travelers, we are waiting for Hotel Bonaza to start selling the south pacific and we are eagerly awaiting to hear back from a new start up OTA in the States....that is the only way we will get booking.com to not just listen but to make the changes they need in order to keep their "product" ....us.
So my suggestion is if Booking.com give you unsatisfactory answers.....start looking around for other OTA or do your own marketing.
Great idea...I've always been hesitant to have a minimum price...night try it.
We have operated for 5 years or so now and each year manage to increase the bookings. Guest reviews are massively important...high scores.To get these A number of things will help ...put best photo up, ideally of what your guests will see on or from your property. Location has been a winner for us. Then make sure every room is spotless..ie no DNA left behind from previous guests. Cleaning can't be too particular! And booking.com picks up if you are listed on other sites like local info site or BnB sites.
Hope this helps.