So I managed to list my property on Booking.com. I started receiving reservations and inquiries and then all of a sudden Booking.com randomly decided to do a quality review on my property and made my listing unbookable. I called and admin stated this would take five days and that they would keep me updated.
It is now been about 13 days later and they still have me as unbookable. They never kept me posted I have to constantly call them. They tell me that they have a backlog of properties to review and until they get round to me all bookings and payments will be suspended!!! Which begs the question: why would they still randomly be selecting properties to undergo a review when they have a massive backlog?
So incredibly frustrating and half the call staff is clueless. It really doesn't seem fair that Booking.com can call me a 'partner' but then do something like this without any regard to the consequences I may face. What's worse is that quality they have no idea of when or how long such a quality review could take.
I am not enjoying this 'partnership' and will be looking at alternative ways to rent my property that doesn't involve 'partnership' with Booking.com
So I managed to list my property on Booking.com. I started receiving reservations and inquiries and then all of a sudden Booking.com randomly decided to do a quality review on my property and made my listing unbookable. I called and admin stated this would take five days and that they would keep me updated.
It is now been about 13 days later and they still have me as unbookable. They never kept me posted I have to constantly call them. They tell me that they have a backlog of properties to review and until they get round to me all bookings and payments will be suspended!!! Which begs the question: why would they still randomly be selecting properties to undergo a review when they have a massive backlog?
So incredibly frustrating and half the call staff is clueless. It really doesn't seem fair that Booking.com can call me a 'partner' but then do something like this without any regard to the consequences I may face. What's worse is that quality they have no idea of when or how long such a quality review could take.
I am not enjoying this 'partnership' and will be looking at alternative ways to rent my property that doesn't involve 'partnership' with Booking.com