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We are listed as no pets or service animals because we are not ADA(American Disability Act In the U.S.) we can't qualify to be ADA because of stairs(66) leading down to our waterfront rentals and do not allow animals on our property because of guests requesting non-animals rooms...to make a long story short we are now dealing with the DOJ (Dept of Justice) because we will not allow service animals..we are caught in a mess...ADA says under 5 units, we are in a historical preservation district and can't change structure of the 66 stairs...so has anyone else dealt with this..
We leave a little welcome note in the room with our personal cell phone numbers and tell our guests to call us anytime for any request they need addressed. Also we leave a questionnaire so they can add commits on anything they would think would make our property better. This also gives them a chance to vent any complaints directly to us and not do them in a review. As the old saying goes you can not fix what you do not know needs fixing.