Ginascott57

I have registered for this event and was wondering when booking.com might issue info about accommodation deals for those attending?

tracey, welcome to my world. Guests are becoming more demanding and of course different cultures bring different issues, you need to know how to deal with them all in the Hospitality industry,

Yes they don't read, they don't listen, and they don't see. but thankfully it's not all of them.We have seen a lot of different people in 25 years and have had to cope with all of them in different ways. My husband did a cousre in "dealing with difficult people" Ha ha....that's probably why he can live with me LOL.

We even had one set of "royalty" as you define...who requested daily service for the whole week, we indicated there would be a charge for this but she insisted on having the service, we completed the tasks as defined by her each day and charged the fee. Her review stated that she was surprised to find there would be a charge for daily service as it was not discussed. How rude is that?

M it appears you only have one studio and one set of guests to deal with at a time and can give them your persoanl, constant attention, this is very different if you are running a slightly bigger operation.

Best wishes to you all.

I think it is. Because there are so many variances to be taken into account with the scores.

EG. You might have one room and your guests get the same experience when they stay.

I on the other hand have five different accommodation types, I get a very mixed bag of guests and experiences, to the point of them choosing the cheepest and expecting the best.

@cassid...of course we could all play the big hotel game and increase the standard rate to be able to offer the discounts that b.com suggest.

I play the "opportunity game" sometimes but noticed one I did in July didn't get me one booking. I also notice that the opportunities are based on the "northern" summer and not always applicabale to other parts of the world.

Regards,

Gina

Tasmania, Australia

www.platypuspark.com.au

We are listed on most of the popular OTAs and their subsidiaries and have a chanel manager which make this work efficiently. We have a facebook presence, and list on home away and airbnb, and recently paid for Google adwords promotion which was a dismal failure. We tried this to see if we could attract more direct bookings, it didn't work. The power of the OTAs is overwhelming, but we do get a lot of repeat customers, especially those playing golf at Barnbougle Dunes.

Regards

Gina

www.platypuspark.com.au

We have a similar problem. We have 7 different room types listed with b.com Consistently only one room is booked The spa studio (without a kitchen). Proven this last fortnight when every booking from b.com came in for the one room, one night stays and one after the other, weird.

Said guests then sometimes ask where is the kitchen!

Some guests say they just book the first thing that is offered, and because b.com show them the lead in room and tell them there is only one left (there is only one) they book without looking at the alternatives. Booking.com say they won't change the order of the rooms offered too, which again is weird.

The site is poorly arranged, guests cannot put in enough criteria to ensure they are getting the right facilities for their needs and the system does not automatically show them all alternatives, they have to be savvy booking system operators to find what they need.

We have a nice little one bedroom apartment, with full facilites for $5 per night cheaper than the spa studio, which rarely gets booked through b.com BUT is exactly what the guests would have preferred.

It is a difficult environment we try to operate in, we have no control on how our property is listed, that's for sure.

Kindest regards,

Gina

Bridport, Tasmania

Home of the Tassie Scallop Fiesta

www.platypuspark.com.au

Dear Claire,

This is clearly a no show as stated before and you are entitled to the money for holding the room. Alternatively you could offer to change the dates for the client if they would like to return to your location.

regards,

Gina

It is your property, it is your rules, it is your business, you are always in control.

You have given them fair warning and asked for better behaviour. If they are not cooperating ask them to leave. It is for the best.

You must consider the nice guests. The horrible guests are not coming back, are going to leave a bad review or no review, which you can answer, the nice guests may come back or refer their friends.

You must explain to your nice guests the situation but you have to be seen to be correcting the problem. That is our oblgation as accommodation providers.

You must report the bad guests to b.com immediately and have them blacklisted.

Good luck