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We are owed £3K and have been chasing them since the 15th. I have been sending them messages like this:
We are still waiting to be paid! Its now 5 days overdue.
As you have given us almost no information, providing us with only a vague generic message which told us nothing, we now doubt that you will be paying us at all.
We don't know what action to take or who to talk to, we have over due bills and associated fines and our B&B is busy with booking.com customers expecting to be fed. How can we provided an accommodation service to your customers if you don't pay us for our work?
We don't care how many properties are affected by your problem or what the problem is, we just need to get paid the money you owe us. Why not pay us and then sort out the problem? I can transfer money instantly from my bank account to someone else, you have an entire banking team but cannot?
Any information, update or contact from you would be welcome."
I managed to get through to their finance department after being on hold for 1 hour, they told me nothing and committed to nothing.