I don't have credit card facilities, I ask guests to pay by internet banking. Only trouble is it takes a couple of days for funds to appear. Weirdly the only option when setting up my account with Booking.com was to select 'cash'?! Only once has a guests paid in actual hard earned cash.
The tricky thing is re: no shows as if I haven't received payment then I can't keep the money I don't have in accordance with my cancellation policy.
I just posted under the heading 'payments by booking.com' asking for pros and cons of setting up this option. I ask because I fear guests may be reluctant to pay up front and don't want to lose potential bookings.
I had a similar situation recently where after no payment was received 2 days prior to arrival and the guest was not responding to email, I sent an SMS to which he replied his plans had changed. I asked him to cancel via Booking.com and he claimed he had tried but couldn't. I had to then call Booking.com to ask them to cancel on his behalf at which point they kept me on hold whilst they called him to confirm.
I appreciate your issue happened after ETA, but this may help for future reference.
Point is, they weren't going to take my word for it!
Thanks for the info and Happy Holidays to you! ; )
I don't have credit card facilities, I ask guests to pay by internet banking. Only trouble is it takes a couple of days for funds to appear. Weirdly the only option when setting up my account with Booking.com was to select 'cash'?! Only once has a guests paid in actual hard earned cash.
The tricky thing is re: no shows as if I haven't received payment then I can't keep the money I don't have in accordance with my cancellation policy.
I just posted under the heading 'payments by booking.com' asking for pros and cons of setting up this option. I ask because I fear guests may be reluctant to pay up front and don't want to lose potential bookings.
I had a similar situation recently where after no payment was received 2 days prior to arrival and the guest was not responding to email, I sent an SMS to which he replied his plans had changed. I asked him to cancel via Booking.com and he claimed he had tried but couldn't. I had to then call Booking.com to ask them to cancel on his behalf at which point they kept me on hold whilst they called him to confirm.
I appreciate your issue happened after ETA, but this may help for future reference.
Point is, they weren't going to take my word for it!