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We live on the premises, but the guests have the main entrance to the property. I respond as soon as I receive a booking, well, within a few minutes and I always greet the guests on their arrival. In the room I leave a card with my name, address and mobile nos. They can put it in their wallet in case they need to call or order an uber/taxi. I feel that if the guest feels there is easy communication, they will have no problem to call. It makes for a happy guest and a happy stay. It also sets a boundary....call if you need me. Our rooms are serviced daily, so the guest may leave a note for me or we may see the guests, a pleasant "good morning" or 'hello', but I do not become over friendly unless they want to chat. People have stories, some are long, some are short. I care.
My brochure gives general info and restaurant, sightseeing, distances etc. the guests often comment on how useful it is.
Google translate has been incredibly helpful especially with Chinese.
Hi Bandara Hotel’s, ever since BDC have introduced to received the guests payments and the pay over to the host once a month, the necessity to generate invoices is only for business who require them.