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I agree with all of the above, anonymous reviews are not open and above board, and a mis use of data.
You can't make this a matter of trust after all money IS involver not to mention reputations.
I am surprised that booking.com can't see this, but the whole review department is not run well and there are several issues over the years they simply fail to answer.
The review department at booking.com seems to be the only department not up to scratch. This is ironic really. I give them 1 out of 5.
The reason the management at Booking.com are not listening is because they think they are following a teenage graduate that is is telling them that there is a bigger picture....or maybe the CEO thinks there is...... but...... as a businessman of over 25 years standing working for myself, I have seen em come and go....... and......... not listening to your real customers is usually the begining of the end...... just an observation.
I like dealing with a company that gets work in for me, then charge for their service. I understand where you are comming from with the word parasites, however, it is a free market, and there is a finite time, when they may not be worth dealing with. I do feel however, that anonymous reviews are a step too far, and I don't understand the attraction for Booking.com. It feels like data abuse and no one should ever make a criticism of anyone or anything that they are not prepared to back up with their name. That is simply knowing right from wrong. Booking.com have for a long time been badly wrong on this issue and with Facebook recently being find $500000000, you would think they would be treading more carefully. I for one did not sign up for allowing complete strangers to leave lies about me. This is what occationally happens with anonymous reviews. This must be the very worse form of data abuse, and Booking.com are culpable
Occationally and not very often we get guests who are not fair or leave a review that is not honest. This is surely the mis-use of data? With Facebook recently being fined $50000000. for the mis-use of data. Are Booking.com in danger of recieving a similar penalty? I realise the person leaving the review is liable for what they say, but in the case of anonymous reviews, Booking.com are occationally and not often putting themselves in the position of simply being peddlers of lies. Will they face a simillar fine I wonder? I hope not because they are a very good company and I enjoy dealing with them.
that sounds easy for you to say. Infact it's so easy you may be stupid enough to be working for Booking.com, however, moving on, some thing's are fair and sensible and some are not.... you may be a good host, but if you have been the victim of a malisious attack you will soon start to feel different.... Booking.com are getting this badly wrong...... they need to move on ..... in the correct direction.
That may be true but when it comes to trusting someone with your reputation, make sure it's not a bunch of clowns, that can tell right wrom wrong, or you will find your booking go down as well as your reputation. To blatently mention another business 100 yards down the road, has nothing to do with my business, so why is it on there????? They may be thick? But this must be a breach of Data laws???
When it comes to reviews Booking.com simply can't be trusted. Always getting things wrong in the name of free speech. See how long it takes them to hide this. There last mistake is this was
Contain content that is exclusively about a competitor and/or Booking.com, with no relation to travel
The above is a quote from your breaches of guidelines
Go to the Premier Inn 100 yards down the road.... is a quote from my review.How do you square that one?
My advice is to go to airB&B on the next website.
If they keep treating their real customers like this they are like other big businesses that get too big for their boots.... on the way downhill.
The other point I would like to make of course is that when I joined booking.com they did not have any reviews at all. I along with thousands of other businesses have had their contracts amended without consultation or knowledge.