I stay calm, smile and take the blame even when it's not my fault. I smile because I say to my self ''you'll be gone in the morning, but keep it up and you'll be out tonight!!'' ;)
But in all fairness, the mean nasty and rude guests come from one country in particular...but I'm not saying which country :)
Then I bitch about them in private to my poor suffering husband LOL
I have since noticed all the Hotels and B&B's in my area also have it, so it has to be a mega typo on b.com's side. I just hope it's taken down from my page before a guest thinks I'm being over generous.
Ivana101....I sent a message to b.com about it and to be honest and fair, they were very quick to get back to me and they are looking into it. This is what they said...
''We have informed our specialists team about the text which appears on your page. Situation is under investigation. Please check your page in 24-48 H. We apologies for the inconvenience''
But I think it should be resolved sooner rather than later because I'm not paying for anyone's taxi lol
I currently have a guest who made a booking with an invalid card, but b.com has given them 24 hours to give another card or the correct details of their current card, to keep their reservation. I honestly think it only fair b.com give guests like that 12 hours to up date their card, not 24 hours....or until mid night on the date the booking was made, as I now have to wait until tomorrow morning to see if the guest will up date their card info to a valid card.
But this is a first for me, I've never had b.com tell me in advance that the guests card is invalid at the time of booking. Maybe it's something new b.com is doing ? I hope so! :)
Info...your very first post...no their room is not cancelled until they cancel it as we can not do it in the externet. But you could ask b.com to cancel it for you if they have sent you a message in the externet so b.com can see you and the guest were chatting about it, but if the guest phoned you - b.com may not take that as proof that the guest requested a cancellation.
David...yes I agree with you when you say...''Guest request cancellation charges to be wavered before they cancel''.
If they have pre-paid b.com when they made the reservation, then I'm sure of getting paid as I do not return that payment...which by the way I wait until their arrival date to take that payment.
I stay calm, smile and take the blame even when it's not my fault. I smile because I say to my self ''you'll be gone in the morning, but keep it up and you'll be out tonight!!'' ;)
But in all fairness, the mean nasty and rude guests come from one country in particular...but I'm not saying which country :)
Then I bitch about them in private to my poor suffering husband LOL
I have since noticed all the Hotels and B&B's in my area also have it, so it has to be a mega typo on b.com's side. I just hope it's taken down from my page before a guest thinks I'm being over generous.
Ivana101....I sent a message to b.com about it and to be honest and fair, they were very quick to get back to me and they are looking into it. This is what they said...
''We have informed our specialists team about the text which appears on your page.
Situation is under investigation.
Please check your page in 24-48 H.
We apologies for the inconvenience''
But I think it should be resolved sooner rather than later because I'm not paying for anyone's taxi lol
Regards
Ireland-B&B
David....VERY WELL SAID...about the non refundable, I totally agree 100%
Non refundable is non refundable...stand your ground.
I currently have a guest who made a booking with an invalid card, but b.com has given them 24 hours to give another card or the correct details of their current card, to keep their reservation. I honestly think it only fair b.com give guests like that 12 hours to up date their card, not 24 hours....or until mid night on the date the booking was made, as I now have to wait until tomorrow morning to see if the guest will up date their card info to a valid card.
But this is a first for me, I've never had b.com tell me in advance that the guests card is invalid at the time of booking. Maybe it's something new b.com is doing ? I hope so! :)
Info...your very first post...no their room is not cancelled until they cancel it as we can not do it in the externet. But you could ask b.com to cancel it for you if they have sent you a message in the externet so b.com can see you and the guest were chatting about it, but if the guest phoned you - b.com may not take that as proof that the guest requested a cancellation.
David...yes I agree with you when you say...''Guest request cancellation charges to be wavered before they cancel''.
If they have pre-paid b.com when they made the reservation, then I'm sure of getting paid as I do not return that payment...which by the way I wait until their arrival date to take that payment.