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Hi Brooke, I send bank deposit details on day of booking. Guests have a due date to pay 100% of the first night. If its a multi night stay I give a final payment date for the final payment. I also mention that full payment for a multi night stay is appreciated but optional. I soon find out if they intend to stay...I would rather guests cancel than have a 'no show' that has blocked the date and cost me fresh b/fast provisions etc.
I placed my room on 20% discount over winter and I was surprised to receive so may bookings. I planned on increasing the discount rate starting at 20% but the bookings remained steady.
Hi Danie, I live in a remote area and my suburb is not known. We have a historic village a short distance away and I use this as my sub location. When guests search, my property is listed as 'close to the village'. My location is on the map provided so guests can choose if they book with us. I am happy with my regular booking results.
Totally agree with you Erin...I do the same its a time to address the issues. I start with a positive message 'Thank you for taking the time to send a review etc' Address the issue....then end with a positive. I also make use of the review to promo the property. e.g.; 'There was no door to access the pond outside our window' My response ' The private entrance to your guest suite is approx. 5 meters to the pond, accessed through the native garden. There is a quiet relaxing bench for you to enjoy your complementary refreshments whilst watching the native wildlife on the pond' I always respond to a review regardless of the review score. Future guests will also see that I respond.