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Thanks for all of the information everyone. I think we are going to waive the damage deposit that's required upon check-in.
So here's a little more detail on the issue of credit card disputes in our specific case. I don't think I was clear. When guests come to stay in one of our apartments, there is no check-in desk where they receive keys or are greeted.
They book online, we send them instruction on where the keys are located (usually in a lockbox on premises) and they let themselves in. Because we do not have a "front desk", we have no form of verification for a guest who checks in being the same person that is the credit card holder.
This poses problems when a guest disputes that they stayed at one of our units. We don't have documentation (other than a receipt) and communications online to provide as evidence to credit card companies.
I would not like to send one of my team over there to greet them and take their pictures. This is not scaleable and is mostly a waste of time as most guests don't ever arrive the time they say they will. Is someone running a similar business? How are you handling this? Thanks!
Thank you for your responses!
Leandri - I feel that having someone go and deliver + pick up the agreement may be a lot more work than keeping track of emails?
Do you take cash as your damage deposits?
Thuild - Our other branch does exactly this, but how have you been handling disputes/chargebacks and dealing with the guests' CC companies? Would having a rental agreement signed helped you in cases of disputes/damages?