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Hello, my name is Alison, and I am a retired administrator, and my husband is a builder. We opened our accommodation business in 2008, after much discussion and of course a lot of hard work on my husband's part, who I had pestered for so long to build. We have 2 ensuited bedrooms, with a lovely large lounge and dining area, with their own conservatories, and are able to take up to 6 people. At first, it was all quite daunting, but we have enjoyed every minute, have learnt so much about the tourism side of things, have never looked back, and have enjoyed meeting people from all over the world. We live in New Zealand, and we are very privileged to be in a one of the most beautiful parts of our country, with Mt. Ruapehu being on our back doorstep. We are 30 minutes away from the Tongariro Heritage National Park, as well as the Whanganui National Park. Our village is very small, but not lacking in friendliness, generosity or community minded people, and Ron and I have had great pleasure in helping our community in as many ways as possible. The special side to all of this is being able to hear all of our guests' stories, what they do, what their families do, their tales of travel, what their country is like, how does it all compare to ours? and knowing you have made new and great friendships with each of your guests. We wouldn't change that for the world.!
We haven't received any payments as yet, but our commission was taken out automatically, regardless. When we contacted them, we were told that we could ask our bank to reverse the commission payment if wished, but we haven't done that. Hopefully we will receive a payment this month.
Thanks Graham, regardless of the review we received, we still get much pleasure and enjoyment in meeting so many lovely guests. Thank goodness the others are a minority.
Hello Jill, yes the same thing has happened to us. A review we received was full of untruths, with our guest of course being the victim here. Our cottage was left in a terrible state from bed linen, to furniture that had been damaged. The rating we received was so disappointing, and something we had worked so hard for over the years. We wrote 3 times explaining the situation but was told by Book.com that we shouldn't expect positive comments all the time. That we can accept, but not when a review is based on untruths.
Thank you very much David, that's very reassuring.
To be anonymous is one thing, to receive a review full of untruths is another. We've had both. I contacted B.com to express our concern, sadly nothing happened, and the review is still there for all to see. I wrote at least 3 times, but was told everyone had a right to express their opinions and that we shouldn't expect to have positive comments all the time. I agree wholeheartedly , but not when their comments are untrue, and when it affects our ratings, which we've worked so darn hard for.
Yes, unfortunately we have the very same problem here. Just lost a booking for 2 nights, (was cancelled the day of arrival) we don'[t have the option for our guests to pay online, but take them at their word. As we're a relatively small business, credit cards are just not viable for us, as the bank charges alone are quite high.